Video playback problems Articulate Storyline 360

I do see you Amy!

Is that the grade that you remember?

I'll take a look at your subsequent questions.

Hey Amy - Sorry to keep you waiting. The issues are certainly related. the reason you cannot navigate past a 'correct' slide during review is due to the Feedback layer not being present. I'm going to share with my team to see what I may be overlooking :) Thanks for your patience.

Thanks for all of your help, Leslie

Hey Amy - Don't thank me just yet :)

Alright, you almost stumped us. First thing, curious how you created the Feedback layer? Did you create a new layer, or did you edit one of the built in ones?

Your set-up seems to work fine on the incorrect answers, but this seems to be because you have a retry option and Storyline is 'waiting' for lack of a better terminology.

When it's correct, I think it's just skipping past everything - because the layer opens then moves onto the next slide. So, you don't see any of it.

Would you be able to utilize the built in layers and customize them? That would prevent some confusion.

If you need a custom set-up still, hopefully someone in the community will be able to chime in and assist with the design.

Built in layers?

Yes. Let me find you some documentation.

The feedback in the Form View for your questions:

Turns to layers in Slide View.

Hello, I too am having problems with my video file being new to Storyline 360 I could use help.  The copyright page opens preventing the video to start, thank you!

Jane

Hi Jane,

Could you share a copy of your .story file (even just that one slide) so that we could take a look at it? I'm not sure where that copyright info is coming from, but I'm assuming it's a part of the video? 

Hi all,

I have the same problem with the player seekbar and  the seekbar below the video into the slide. I uploaded an mp4 video into Storyline 360 and published to Articulate Online.

The seekbar doesn't work, every time I try to go forward or backwards,  the video restarts from the beginning.

Anybody fixed the problem??

Help appreciated.

Tizi

Hi Tizi,

This actually sounds like an issue we have reported. Would you be able to share a sample .story file so that we can take a look and include with our internal testing as well? That would certainly be helpful.

Hi Leslie,
Sure I can upload my video.
Have nice day
Tiziana

Here is my video to check.

Thank you

Thanks for sharing your file with us, Tizi! Really sorry you're hitting that snag.

I tested your file, and was able to reproduce the video restarting issue in Articulate Online when clicking on the seekbar that Leslie had a hunch about. A current workaround may be to enable the video seekbar separately.

I hope that helps, and you're in the right place to stay updated on this bug – we'll notify everyone in this thread as soon as we get more information from our team!

Same issue here with Saba LMS. Suggestiions?

Hi Phoebe, 

It appears this issue has only been reported with Articulate Online while viewing on Android, and not as a larger LMS issue. It could be something in Saba that is similar to the issue in Articulate Online so to narrow it down I'd like to see if you've also tested your course outside of Saba? If you can upload to SCORM Cloud that's another good LMS testing option to confirm where the issue is.

What happens if I only can publish my course with the video on Articulate Online? Are you guys working to fix this? Will it take a long time?
Thank you
Tizi

Hi Tizi,

I don't have a timeframe to offer yet, but it is something we've reported to our team. From here we'll investigate the cause and then look towards any fixes. Once we have a bit more information we'll certainly update this discussion. 

All right, thank you very much Ashley.
I’ll wait for an answer
Have a nice day
Tizi

Hello,

We use Articulate 360 and Latitude Learning as our LMS. I have a video that is playing perfectly in preview, on Articulate Review, but not in our LMS. 

Similarly to the others responding in this post, the seekbar moves to the right spot in the video in the preview and Articulate Review, but in our LMS it starts the video over no matter where I click.

I am happy to share the file with your team, but I need to send it in a secure way. Please let me know how I can best do that.

Thank you in advance!

Hi, Jennifer! Could you tell me where you found the information to provide your IT department so that the seekbar is able to function as designed? Just in case that happens to be our issue as well.

Thanks!

HI Angie! 

I just explained the situation to my IT department and demonstrated it to them.  They immediately knew it was our firewall that was making the video restart.  I'm not sure what they did on the back end...I'm assuming they removed our LMS website from the list.  After that, it worked perfectly! 

I hope they figure out your issue soon! Good luck!

Did the issue someone raised here with the converted (fro SL to 360 SL) course containing a video that freezes get resolved? I couldn't follow.  In our case, it also happens intermittently (or at least for one use and not another).

Thanks, Teri

I just dropped an .mp4 into my timeline and the Seekbar is not usable. It behaves like its inactive. Using 360.

Maybe one of the Staff has an answer on the Seekbar behavior. We're getting ready to try and convert a project and using a video file looked like the answer. I have a sample set up. Need to get an answer soon if possible. The PM is ready to start the course conversion.