I have been trying to get a video to play in my project but it just wont work. I have inserted it all as per the tutorials and when I preview the video slide it works perfectly. However, once I publish the presentation and get to that slide it wont do anything and just shows a blank area instead of the video.
Are you viewing the published output locally, or publishing it to a server and then viewing? Also, do you happen to have the original source video file encoding info? Ultimately, if you could, please isolate that video slide and load up and we can take a look!
I have the same issue with Articulate 2013 with PowerPoint 2013.. I have several videos each on different slides. When I go to publish, it usually encodes the first video but then it doesn't bring in the rest of the videos. It only builds each slide and progresses through without encoding the video with each slide. To solve the problem, I deleted the videos and re-added the videos using the Insert Video icon. That worked. The problem is that it published correctly the first time. Then after I found a typo error and republished, the videos were gone again. I have deleted and replaced the videos 3 times and feel very lucky when I see that the videos are being encoded along with the slide. This set has 50 videos - so doing this 150 times so far is not fun. Is there a properties within the embedded video link that I can check to see if it is getting changed?
I'm having a hard time following - did the videos work correctly the first time you published them, but when you had to republish it broke the videos? Here is how Presenter 13 encodes video files, and then subsequently deals with video compression. Also, Presenter will progressively stream the videos according to this article, and if they're mp4s that are having a long, delayed playback you may you may be able to correct it by using the methods described here. Depending on how long each of the videos are and your computer's set up, 50 videos may be a lot for one file.
What is the size of your videos? I have inserted video an tried every trick and it wont work.I was told in the past articulate has issues with large video files and its being researched .Apparently nothing has been done since the problem persists.I need to complete this project and look forward to hearing from articulate.Whats the point in purchasing a tool if it cant be used
I'm having the same issue as the original poster had. When previewing the video, everything plays fine, but after publishing (a dozen times using multiple settings), the video either disappears entirely, or just wont play at all.
I don't see where Dave replied letting us know what solved it for him, but did you check that you're viewing the published output from the intended environment? So if you've published for web, you should load the course to a web server to properly test all the features as testing locally could cause elements of your content to fail or encounter local security restrictions.
Thanks for sharing the video here. Since you're using a video from a website with the embed code, you won't be able to play it during preview. I tested the video and published it to my Articulate online account here (http://aterwilliger.articulate-online.com/9369932820) and it was able to play for me. Can you test that one and let me know if the video plays for you?
Yes it played for me, but what then, am I doing wrong?
I am publishing the content, not viewing in a preview. I am trying to publish using the LMS feature - do I need to load it into our LMS in order to view the video?
Phil's absolutely correct - you'll want to make sure you're not viewing the published files locally.
Do you have access to an LMS or web server that you can use for testing? If not, you could always use Tempshare. Just keep in mind that this server is only available for testing content and that any content you upload to this server will be removed after 10 days.
Another option would be to try the 30 day free trial of Articulate Online. You can upload directly from Storyline and that trial should be plenty of time to test out your project :)
12 Replies
David,
Are you viewing the published output locally, or publishing it to a server and then viewing? Also, do you happen to have the original source video file encoding info? Ultimately, if you could, please isolate that video slide and load up and we can take a look!
Mike
I have the same issue with Articulate 2013 with PowerPoint 2013.. I have several videos each on different slides. When I go to publish, it usually encodes the first video but then it doesn't bring in the rest of the videos. It only builds each slide and progresses through without encoding the video with each slide. To solve the problem, I deleted the videos and re-added the videos using the Insert Video icon. That worked. The problem is that it published correctly the first time. Then after I found a typo error and republished, the videos were gone again. I have deleted and replaced the videos 3 times and feel very lucky when I see that the videos are being encoded along with the slide. This set has 50 videos - so doing this 150 times so far is not fun. Is there a properties within the embedded video link that I can check to see if it is getting changed?
Hi Dave,
I'm having a hard time following - did the videos work correctly the first time you published them, but when you had to republish it broke the videos? Here is how Presenter 13 encodes video files, and then subsequently deals with video compression. Also, Presenter will progressively stream the videos according to this article, and if they're mp4s that are having a long, delayed playback you may you may be able to correct it by using the methods described here. Depending on how long each of the videos are and your computer's set up, 50 videos may be a lot for one file.
Hi Dave,
What is the size of your videos? I have inserted video an tried every trick and it wont work.I was told in the past articulate has issues with large video files and its being researched .Apparently nothing has been done since the problem persists.I need to complete this project and look forward to hearing from articulate.Whats the point in purchasing a tool if it cant be used
Hi Maurine,
I see Leslie checked into your case over here and has escalated it to one of our Senior Support Engineers. You should be hearing from them shortly.
Hi,
I'm having the same issue as the original poster had. When previewing the video, everything plays fine, but after publishing (a dozen times using multiple settings), the video either disappears entirely, or just wont play at all.
Please help.
Hi Jordan and welcome to Heroes!
I don't see where Dave replied letting us know what solved it for him, but did you check that you're viewing the published output from the intended environment? So if you've published for web, you should load the course to a web server to properly test all the features as testing locally could cause elements of your content to fail or encounter local security restrictions.
That is the embed code.
Hi Jordan,
Thanks for sharing the video here. Since you're using a video from a website with the embed code, you won't be able to play it during preview. I tested the video and published it to my Articulate online account here (http://aterwilliger.articulate-online.com/9369932820) and it was able to play for me. Can you test that one and let me know if the video plays for you?
Hi Ashley,
Yes it played for me, but what then, am I doing wrong?
I am publishing the content, not viewing in a preview. I am trying to publish using the LMS feature - do I need to load it into our LMS in order to view the video?
You may need to load it to the intended environment for the video to play, publishing and playing locally can cause the video not to show.
Hi Jordan,
Phil's absolutely correct - you'll want to make sure you're not viewing the published files locally.
Do you have access to an LMS or web server that you can use for testing? If not, you could always use Tempshare. Just keep in mind that this server is only available for testing content and that any content you upload to this server will be removed after 10 days.
Another option would be to try the 30 day free trial of Articulate Online. You can upload directly from Storyline and that trial should be plenty of time to test out your project :)
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.