We recently noticed that with the last Articulate 360 update the Volume slider is not working when a video is on the slide.
It works fine with a normal audio file; you can adjust the volume up and down. When a video is on the slide, the volume slider doesn't adjust the audio until you go to the next slide where the volume is set to where you left it on the previous slide.
Thanks for reaching out to our Support team and reporting this. I saw you worked with Miker to confirm the issue and we have a report filed with our team to investigate further.
We'll let you know here as soon as we have more info about the issue where the volume slider not working for videos in published projects.
Hi Bob, thanks for checking in. I'm sure you're feeling pressure from your clients on this. I don't have anything new to share, but I'll certainly bring this up with our team again. I promise to keep you posted on any new information I receive.
Our team is experiencing the exact same issue. We have several modules in production that need to be published immediately. However we can't do that until this issue is resolved. Please fix the issue and keep us posted.
I promise to keep you updated, Ross and Yousef. I know is causing a headache for your learners, so I'll bring this one up to our team again. Thanks for letting us know it's affecting you!
Circling back on Alyssa's promise to let you know.. 🥁
Update 20 for Storyline 360 is now live–check out all the improvements here! This one has a fix for the issue where videos wouldn't loop when designed to do so, and the volume slider stopped working.
Here’s how you can update Storyline 360 to experience everything the latest release has to offer. Give it a go, and let us know what you think!
Could you provide a download link to the previous Storyline 3 Version? I need to finish a project and need the mute function to work properly. I don't have much time to wait for another update :(
This is fixed in the latest update of Storyline 360, build 3.20.16814.0, and it'll be included in the next update of Storyline 3. Once we have a release date for that, we'll let you know!
Thanks, Greg. I'll make sure we have eyes on this behavior for Studio 360. I'm sorry you're using a workaround for now. I'll let you know about any fixes we implement!
36 Replies
I just entered a support case on this issue.
Yes, came here through Google to find out if anyone else experienced this.
Hi Bob,
Thanks for reaching out to our Support team and reporting this. I saw you worked with Miker to confirm the issue and we have a report filed with our team to investigate further.
We'll let you know here as soon as we have more info about the issue where the volume slider not working for videos in published projects.
Thanks Ashley. This is just a weird one. I would never have guessed the volume slider would work differently depending on the media being used.
Hi Bob,
It seems to be restricted to videos, but all types of video files. We'll let you know here and in your case as soon as we have an update on this!
If you pause the video, then replay (as long as you've added a playbar) it changes the volume, but it's not dynamic.
This isn't the best option, especially since your learners aren't going to know that works, but it's something.
Ashley, Any word on this? We have a meeting with our client today and they're looking for answers.
Hi Bob, thanks for checking in. I'm sure you're feeling pressure from your clients on this. I don't have anything new to share, but I'll certainly bring this up with our team again. I promise to keep you posted on any new information I receive.
Our team is experiencing the exact same issue. We have several modules in production that need to be published immediately. However we can't do that until this issue is resolved. Please fix the issue and keep us posted.
Any idea on when this will be updated?
I promise to keep you updated, Ross and Yousef. I know is causing a headache for your learners, so I'll bring this one up to our team again. Thanks for letting us know it's affecting you!
Circling back on Alyssa's promise to let you know.. 🥁
Update 20 for Storyline 360 is now live–check out all the improvements here! This one has a fix for the issue where videos wouldn't loop when designed to do so, and the volume slider stopped working.
Here’s how you can update Storyline 360 to experience everything the latest release has to offer. Give it a go, and let us know what you think!
When will this be fixed in Storyline 3?
Hi Taylor,
You bet! We're targeting to include the same fix in the next update of Storyline 3. Stay tuned!
Could you provide a download link to the previous Storyline 3 Version?
I need to finish a project and need the mute function to work properly.
I don't have much time to wait for another update :(
Hey Jasmin,
Our support team can help you out with this request and I've opened a support case on your behalf.
Be on the lookout for an e-mail from our team.
Any update on this issue?
Hi Taylor.
This is fixed in the latest update of Storyline 360, build 3.20.16814.0, and it'll be included in the next update of Storyline 3. Once we have a release date for that, we'll let you know!
Hello folks,
We're having the same issue with Studio 360. The latest update was installed today and the slider function still does not work.
As a band-aid, we're removing that functionality and informing learners to use their computer/speakers for volume control.
Cheers,
Greg
Thanks, Greg. I'll make sure we have eyes on this behavior for Studio 360. I'm sorry you're using a workaround for now. I'll let you know about any fixes we implement!
I have the latest version of Storyline and published via LMS. In both Chrome and Explorer the volume button did not work.
Hello Myriam and welcome to E-Learning Heroes :)
You mention that you have the latest version of Storyline. Are you using Storyline 360?
Ashley shared above that this was corrected in Update 20 and we are currently on Update 21
Is the course recently published with the latest update as well or was it previously published prior to the fix?
Please feel free to share the .story file so that we can take a look.
Hi Alyssa,
Any idea when the next update for Storyline 3 will be rolling out? It's been 3 months and the volume slider issue still persists.
I just quickly retested a couple of videos and the volume slider worked for me when viewed in multiple browsers.
Storyline 360 - v3.22.17236.0
I’m aware the issue has been fixed on Storyline 360, however the issue still persists on Storyline 3, which is what we are running.
This discussion is closed. You can start a new discussion or contact Articulate Support.