What happened to play media when media completes trigger functionality?
Mar 05, 2024
By
Robin Wooten
Pinned Reply
Hi Everyone!
I’m happy to share that in Storyline 360 (Build 3.86.32028.0), we fixed a bug that some of you were running into:
- Fixed: Video loop only happens once in Storyline 360 (Build 3.85.31840.0)
From here, all you need to do is update Storyline 360 in your Articulate 360 desktop app!
If you run into any issues, please don't hesitate to reach out to our Support team in a support case.
29 Replies
It's still there.
This trigger, on the same layer as the video, should loop the video, regardless of what the layers are doing.
That's exactly my point -It's there but no longer works.
I am trying a bunch of variables, triggers etc to try to get a looping action. Does anyone know what works? WITHOUT using layers.
Sorry, I misread your post. I thought the problem was that while necessary content layers were showing, the video was ending before the layer timelines.
Import that slide into a new story, and post that .story file here, and someone can take a look at it.
If you can share the slide we can look at it to see how the trigger is set up and determine if there's a technical issue or the way it's triggering.
However, the trigger function still works to loop the video. It's possible you may need an initial trigger to play the video and then a second trigger to loop it.
Is there another way to get this to you - won't let me post the slide as attachment.
This happened to me on a previous story which I could use layers to fix. But I can't on this one. The only thing I can think of to do is making the video into a really LONG video but the storys already take a really LONG time to load on my learners chromebooks ( a problem they complain about constantly even with short storys). It worked so well previously but now we have reach 360 so I need to republish. I need to use in class tomorrow. Been here long enough to have had 09 version and have appreciated your help over the years and the updates but am hanging on by a thread.
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Here's the published course. From what I can see, the video loops as it should. Am I missing something?
https://360.articulate.com/review/content/9042b7d7-c952-4b47-9bba-3cb9d5497d2e/review
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This worked for me in November, but not now.
Is that the same slide you shared here? Your published slide doesn't loop.
What version of SL are you using?
It's the exact same slide. Yep - that's the problem
Newest update - don't know how to find the exact # info.
Does this help?
I'm using v3.84.31647.O. v3.84.31647.O
If you look at Help>About Storyline you'll see the version.
You can try to clear your cache, maybe there's something in the browser hanging on to an older version???
If that doesn't work, I'll get someone from support to connect with you and see if they can figure out why your slide isn't working.
I am using v3.85.31840.0
So I am using a newer version than you? How can I get your version? I need this right away so I can plan tomorrow's class.
It's possible there's a bug in a newer release. You can rollback to the version I have that is working.
How do I do this?
I don't see your version n the options.
ok I installed 3.84.31722.0 and it works. So there is a bug in the newer version. VERY frustrating. Loss of a whole morning on an already bad day. Thanks for your help, Tom. Can you let your people know?