What happened to play media when media completes trigger functionality?

Mar 05, 2024

I need to update a very complicated story with a looping video using the above trigger and many layers. Even a 2020 David Anderson video says to use the above trigger to make this happen. The video is too short to use the layers to make it loop as they don't finish before the end of the video. I never expected functionality to be removed and therefore a simple update to a story to require major work.

Is this functionality still there or not?

Pinned Reply
Steven Benassi

Hi Everyone!

I’m happy to share that in Storyline 360 (Build 3.86.32028.0), we fixed a bug that some of you were running into:

From here, all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you run into any issues, please don't hesitate to reach out to our Support team in a support case.

29 Replies
Robin Wooten

This happened to me on a previous story which I could use layers to fix. But I can't on this one. The only thing I can think of to do is making the video into a really LONG video but the storys already take a really LONG time to load on my learners chromebooks ( a problem they complain about constantly even with short storys). It worked so well previously but now we have reach 360 so I need to republish. I need to use in class tomorrow. Been here long enough to have had  09 version and have appreciated your help over the years and the updates but am hanging on by a thread.

Tom Kuhlmann

I'm using v3.84.31647.O. v3.84.31647.O 

If you look at Help>About Storyline you'll see the version.

You can try to clear your cache, maybe there's something in the browser hanging on to an older version???

If that doesn't work, I'll get someone from support to connect with you and see if they can figure out why your slide isn't working.