Word Bank Space not Appearing in Published Html5 Version for Storyline 2

Hi,

     I was taking a look at one of our lessons in the html5 format and the space to drop from a word bank is not appearing.  This is locally and in our live university.  The output is Storyline 2.  I have attached a screenshot.  This wasn't the case with Stoyline 1 so I am not sure what is going on.  I tried to re-publish and received the same results.  Thanks.

-Brian Seaman

20 Replies
Leslie McKerchie
Brian Seaman

Hello Leslie,

     I think I figured it out.  I added custom feedback to my lessons this time using triggers and variables.  For some reason, it appears that this is causing a problem with the word bank drop area in html5.  The Flash output is not effected.  This occurs in 1 and 2 but did not implement this until Storyline 2.  The Javascript has always been inserted so that should not cause problems.  I have attached a sample.  

Brian Seaman

Hey Leslie,

      I included one more test file focusing on the html5 output.  You can see that when there aren't any triggers for the question the drop area appears, as in the first question.  When you have triggers, as in the second question, the drop area does not appear.  This appears to be a bug as adding triggers and variables to a slide should not cause this kind of issue.  Thanks for your time.

-Brian Seaman

Amy Schuster

I have the same problem. If I set 3 attempts with only 1 feedback all works find in html5, but when I updated my storyline 2 flash file to storyline 360 html 5, where I had a counter that kept track so on the final attempt (3) it was to give them extra help with a sound file, then it would not work. It would state that the question was not complete now matter what they did. If I removed the counter and extra feedback, once again it functioned fine. The original Storyline 2 file (as flash) works great. When used as Storyline 360 (so html5 with no changes), it does not work. Any idea when this will be resolved?

Amy Schuster

Here are both files. The Storyline 2 works great. The 360 does not. All I did was upgrade it from 2 to 360. It is all the Word bank slides so 5, 7,10, etc. Is it an html5 thing? That is what I am assuming, but I thought it worked as html5 in storyline 2.

Leslie McKerchie

Hi Amy,

Thanks for sharing those files so that we could take a look.

We do have an issue reported when the Drop Target has 'No Fill' or a Dashed outline. Looks like yours was set to No Fill and that is why you are experiencing the issue and it is limited to HTML5 output in SL360.

We do have this reported and I will add this thread as we track user impact and so that we can update you here when we can. I wanted to share some information on how we define bugs and how we tackle them when they occur.

In the meantime, you can adjust the 'fill' and it will work as you intend:

Ashley Terwilliger

Hi Amy,

Thanks for sharing your file. I tested it on your file as well, and what I experienced with your drag and drop word bank was that I wasn't able to drop the items in the HTML5 output? Is that what you're seeing? It seems to be connected to the additional triggers you've added to your word bank question - which can tend to cause odd behavior with a drag and drop and override the built in settings.

I'll share this with my team - but in the meantime, I'd look at removing those additional triggers to change the state or adjust the variables and use the built in question set up. You could track the users attempts by adjusting a variable on the Feedback slide layers - as that won't have any impact on the question set up.

Leslie McKerchie

Hi Amy, 

I certainly apologize for any confusion. The steps that I shared with you were from my course and it worked the first time, but I've since wiped out my storage and do not have the original file I worked on. I'm now getting the same results as Ashley. We did discuss it and have reported it to the team for further investigation.

Amy Schuster

"I'd look at removing those additional triggers to change the state or adjust the variables and use the built in question set up. You could track the users attempts by adjusting a variable on the Feedback slide layers - as that won't have any impact on the question set up."

How do I do this exactly, Ashley?

Ashley Terwilliger

Hi Amy,

Sure thing - I made a quick example using your course (stripped it down to one slide) and what you'll see is the course is set up to track the number of attempts based on the user visiting the "Try Again layer" and a number variable. You had a second try again layer -and a limit to the number of attempts for a total of 3, so I didn't want to change your numbers but you could play around with it to see the behavior. 

Leslie McKerchie

Hello Amy,

I'm happy to share that we just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

I'm sure you'll be most interested in:

Fixed: Drag-and-drop questions weren't always evaluated correctly, and drag items weren't precisely centered in drop targets.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.