Zoom region not working smoothly - possible player problem

Hi does anyone know how I can get my zoom region to stay centred when it is actually zooming.

I can select my zoom region around an object, but when you actually preview this the zoom region enlarges the object off to the left of the screen and doesn't stay in the centre.

Any thoughts on what i may need to do?

Thanks 

 

 

56 Replies
nemesia willis

Thanks for the reply, I'm working locally so I know that's not the problem.
What seems to be the issue is when I change the player (remove menu, change background colour etc) it seems to then shift my slide and the zoom region then doesn't work correctly.

The zoom region seems to then jump to the left as it comes out and when it goes back to normal view my slide has lost it's top (almost like it hasn't gone back properly).

The zoom region works fine if the player is not customised in anyway.
Thanks

 

Emily Ruby

Hello Nemeia,

I am unfortunately not able to replicate the behavior with removing items from the player, or from changing colors.

Do you have a file you could share?

And FYI, when you hit the reply button in the email, your email signature will appear here in the post. You can edit your post to remove and you can avoid this by clicking on the title of the thread to make a post.

nemesia willis

Hi Emily,

I have realised what the problem is but still can't seem to fix it. It has something to do with the player.

My slide is an Ipad so I have customised the player to take out the features and to change the background colours etc.

The player looks fine until you add a zoom region, the slide then shunts left, zooms out and zooms back in again but then cuts the top of my slide off and also seems to move the background pictures a little.

If I copy my slide onto a new one and alter the player it works fine. If I copy my whole project onto a new player and customise the player, then the zoom doesn't work properly.

Here is a copy of my slide once it has zoomed back in again - the top of the slide gets cut off:

 

Any thoughts
Thanks

 

Walt Hamilton

I am a lot more comfortable doing all my zooming in PowerPoint. I can control the exact zoom percentage, I can choose to zoom in or out; in short, I have some choices. When it is the way I want it, I go to file-> Save & Send -> Create a video.  Then I import the video into Storyline.  The only drawback is that I have to go back to PowerPoint to change it, but that is a small price to pay for the ease and control I gain.

For older versions of PP, you can save it as a Windows Media Video (.wmv) format, but I don't have experience in how well that works.

Greg Hagar

I'm experiencing a very similar problem with the zoom region. Immediately before the zoom starts, the slide contents appear to "jump" several pixels to the upper-left before the zoom region  takes effect - almost as if it starts to zoom in very slightly, suddenly stops where it is, and then triggers the actual zoom region as expected After the zoom-out, the slide contents content are "cut-off" at the top of screen. The result is a very awkward and choppy-looking. 

Regarding the player, I am using a customized ("skinless") version of the player. As Nemesia mentions, when I copy that slide into a project that uses the default player skin, the zoom region works great and as expected.  

Greg Hagar

Hi Leslie, I certainly will when I get a moment.

Update:

I was able to do some testing by starting with the default player and removing elements one at time to see if I could replicate the problem - and it appears I may have!

Interestingly when I removed the "volume" button on the default player, the "zoom problem" appears in the otherwise non-customized player. When I added it back, the zoom was back to normal.

So, I flipped back into my project with the 'chromeless' player skin, made the volume button visible in the player, and voila - the zoom region worked properly! 

Although my testing was none too extensive, I was consistently able to replicate/resolve the "zoom problem" by adding and removing the volume control.

Weird huh?

Leo Caldwell

It was four months ago in this thread. He said this: 

"I was able to do some testing by starting with the default player and removing elements one at time to see if I could replicate the problem - and it appears I may have!

Interestingly when I removed the "volume" button on the default player, the "zoom problem" appears in the otherwise non-customized player. When I added it back, the zoom was back to normal.

So, I flipped back into my project with the 'chromeless' player skin, made the volume button visible in the player, and voila - the zoom region worked properly! 

Although my testing was none too extensive, I was consistently able to replicate/resolve the "zoom problem" by adding and removing the volume control.

Weird huh?"

I'll have to get approval from my company before I submit the file. I'll be in touch.

Greg Hagar

Ha! Sorry about that - 4 months feels like forever ago. Unfortunately the file I was working with a the time is strictly confidential. I thought I explained it pretty well here, but if it helps, I suppose I could create and submit two storyline files - one with the volume button and one without - so your team can contrast the difference. Sounds like Leo is confirming my initial observation - so that's some good news from a troubleshooting perspective I suppose.

Jose Arroyo

Had a similar issue.  I have two slides with zoom regions and they both shift and the zoom winds up being off target on both slides.  Unfortunately I can't share the story file also - but see my notes below in case it helps to resolve,

 

NOTES:
This happened to me only in the HTML5 version and when the slides were viewed as a lightbox.  Viewed as a regular slide, the slides looked fine.

The player was was customized. (seems to be a constant with everyone experiencing the issue)

The slides that had zoom issues were copied into the storyline project from another project that had a smaller page size.  I tried resizing the story size. removing and adding new zoom regions.  Nothing worked except playing them as normal slides and not lightbox.