HTML5 content disappear in Chrome (72.0.3626.109)

Hi Owen

see this related post - appears there is an error and Articulate are working on a fix.

Thanks Wendy, I check the post now.

Hi there, I had a quick look and made an update which may have fixed the issue. Here's a link to view it:

https://360.articulate.com/review/content/23fa7a68-016a-46fb-b58d-8aed4b1b3584/review

Let me know if that's how it should work and if so i'll send over the updated file.

Shahid

Hi Shahid,

Perfect! May I know what did you revise?

Thanks a lot!

Great it was a pretty straight forward fix all I did was group all of the top bar elements together which bizarrely enough stopped the image from getting lost. I've attached the updated file so you can see.

Best wishes

Smart way to slove it, thank you!

No problem, happy to help.

Hi Owen,

Thanks for reaching out and letting us know the issue you were running into.

We released an update to SL360 that addressed this issue yesterday and a fix for SL3 should follow soon.

I'm attaching this conversation to the report so that we can update you when that is available.

We are facing some issues too. I presume the fix will then require re-publishing of courses (and re-QA and uploading to LMS).

Does this not imply that all previous courses would potentially need to be re-published? (or at least QA'd to see if they are affected). 

Hi Sean,

I see that you've reached out to our support team as well and Christopher is helping you out.

Hi Owen,

I'm happy to share that an update to Storyline 3 is available today.

Enhanced: We added support for Google Chrome 72 and Safari 12.0.3. If objects disappear when viewing a course in these browsers, install the latest Storyline 3 update and republish your course.

Check out all the details on the latest release here.

Please let us know if you run into any issue after updating and republishing.