Issue with Marker States in Storyline 360
Oct 24, 2018
Hi Heroes,
I was helping a colleague debug an issue with some markers in a course she's working on.
I have seen a few threads about marker states but nothing recent that correlates. Rather than re-opening an old thread, I thought I'd create a new one.
So here's the situation:
- The slide has a few markers that we're judging the visited state on to enable to NEXT button.
- The markers she had are on a layer and had a custom created Visited state so visually the learner is able to tell they've already visited the marker.
- The slide layer and the slide itself have the retain saved state setting when revisiting.
- After navigating away from the slide and back to it (Next --> Prev), the visited states are displayed, but we cannot see the content for the marker.
I tried to delete the custom Visited state, and test, but the built-in visited state also does not re-display the content of the marker on hover or click.
I added a new Visisted state, and same thing.
I added a new marker, and same thing.
Any ideas on what's happening? Is this a bug?
5 Replies
Hello Henry, Can you post the .story file? At least the slide(s) that are giving you trouble? It might be easier for someone to help provide a solution.
Hi Henry. Did you get a solution to your problem? I've having exactly the same issue.
Hi Brent, if you're still having trouble with this, you may want to open up a support case so you can share your file with us privately. We'd be happy to take a closer look at the issue.
Did anyone find a solution to this issue?
Hi Julie. I didn't find a solution. Had to use a work around (use the marker as a hot spot only to trigger opening a layer that would display the contents - which actually worked out better as it gave me more flexibility on where to place the content). It seems that markers on layers don't play well together (when navigating back to a slide that has been visited) - caveat on this, I haven't updated 360 to the latest version :-)
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