Completion issues with Rise courses

Hi all,

I have worked my way through this thread looking for an answer, but I can’t seem to find a solution to my dilemma.

The core of the issue is: Even though module shows as complete on the LRS, accessing the module again takes you back to the beginning of the module with all module progress unchecked. Being a navigation restricted course, this poses a big usability issue for learners who wish to refresh their knowledge before taking the assessment.

We are viewing in Chrome.

Our process is as follows:

• Export module as xAPI - The export settings used are xAPI tin can and tracked using course completion 100%, exit course link off.
• xApi into Wordpress via the Grassblade xAPI plugin
• A custom integration outputs Rise content via Grassblade shortcode
• Progress in the module tracked to a separate Grassblade LRS installation
• Learner completes the module; module gets recorded in LRS however the state of completion does not appear to be honoured in xAPI export.

Testing in SCORM Cloud shows the same behaviour. I recognise that Rise content exported for the Web resets as it has no way of storing state of completion and I was wondering if something similar was happening here?

Ideally, the solution for us would be for the learner to complete the module then should they feel they need to review the content they could go directly to the appropriate section all sections would all be unrestricted after first visit.

Any new ideas would be graciously received

Hi Lyndon! I'm opening a case for you so we can take a closer look at what's going on. You'll hear from one of our Engineers shortly!

Thanks for chiming in, Steve! Hopefully that will help Lyndon.

By the way, replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here!

I am experiencing an issue very similar to Lyndon. We are using LearnDash as our LMS and uploading Rise 360 content using Grassblade xAPI. Completion is tracked based on a quiz at the end of the course.

Our issue: As a user completes the course each section is marked as complete. If they exit the course and reopen it they will start where they left off, however, all of the sections that had been completed now show only partial completion.

If they completely finish the course the LRS will show that the course is complete but if they re-enter the course they will find that no sections are shown as complete. Sometime it will restart the entire course so it appears that they have made no progress at all.

Hey Aaron, 

I'm opening a case for you, as well! If there's something that can be corrected within Rise 360, we want to know about it. Keep an eye out for an email from our Engineers soon!

Hello. I have a client using UL/LearnShare LMS. They are just starting to use Rise, and with TinCan/xAPI. They have trouble with the course marking the LMS enrollment complete...although sometimes it does work - we haven't determined why. I am Support, and found instructions for using your debugger - only in SCORM though - and they republished as SCORM, I made the hack to turn on the debugger. I was able to launch the course, get 100% everywhere and the Results and Adios pages all congratulated me on completing the course successfully. Using Articulate debugger, our Icodeon Logger, and our LMS tool to watch the interaction data - there was no completion sent to the LMS - I was able to reproduce the problem, capture log data and screenshots. I have all available, have given them to the client for their Articulate point of contact - but I thought I'd post here too. Could you comment on my findings - I think they are similar to others on this post. Or...route me to a more appropriate support path? Thanks! Jon D, UL PURE Learning.

Hi Jon,

Thanks for letting us know what's going on. Do you know if your client already opened a support case with our team? Our support engineers are best equipped to troubleshoot LMS communication issues.

If they haven't already opened a case, they can do that by clicking this link. 

I am having the same issue with 100% completion with LearnUpon. Learners are finishing the course and it shows as complete in Rise but the record is not transferring to the LMS. 

I am exporting as xAPI tin can. The exit course button is activated. 
In one case, I had a learner say each time she opened the Rise content her progress would get cleared so she finished the course multiple times and the LMS never showed her as being complete. 
I've gone back and looked in my LMS and only 2 people have actually "completed" the course so this is affecting our whole organization - one of those people I set as manually completed. Any suggestions?

Hi Yuki! I'd like to put you in touch with our Support Engineers. They're well suited to troubleshoot issues like these.

I've opened a case for you, so you'll hear from the team soon!

Thanks for sharing that insight, Steve. By the way, replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here.