Forum Discussion
Docebo won't trigger completion of Rise SCORM file
Hi All -
I'm very stuck trying to get my LMS, Docebo, to trigger completion (or even save the place) for someone completing a Rise file. When they complete the training, it isn't logging the completion and just leaves them at "in progress." When they "resume" the course, it kicks them back to the beginning regardless of where they left off. Here's what I've tried:
Scorm 2004 and 1.2
Passed based on completion (95% and 1%)
Passed based on quiz result
An "exit course" button at the end
Within Docebo, I have it set as the End Object Marker for the course.
For Score and Credits, it's listed for Do Not Enable Initial Score for Initial and Use Score of Last Training Material for Calculating Final Score. This is the only module in the course.
I tested in Scorm Cloud and was fine. I spent 2 hours on chat with a tech today and he was able to complete it successfully, but myself and a colleague could not. What am I missing here?
I am having the very same issue and I am losing my mind. I have done so much troubleshooting and am convinced it is on Docebo's end, but they're saying everything is fine and everything is working great when they test. I have been very, very very assertive with them and provided them evidence that nothing appears out of order with course/course file itself but they keep blowing me off and saying everything is gravy with the LMS and actually straight-up gaslighting me.
I have done what Christopher suggested on multiple occasions with tickets I've submitted as well, and sadly, that did not help. They just shrugged it off and told me to manually mark the users as complete. I do not have time for this and wish for the issue to not occur at all. I cannot find a rhyme or reason for it and it happens in clusters. Things will be fine for 2-3 months, then all of the sudden anywhere between 3-5% of our users experience this error in various different courses for a few weeks, then all goes quiet again. Rinse and repeat.
I deal with their support staff in Italy while I am based in Florida, so coupled with the communication lag-time is the issue of the language barrier which certainly doesn't help, so if anyone finds any way around this/a solution...oh boy that would make my year!Hi Angela,
I'm really sorry to hear this. The issue could be environmental if Docebo's tests are working okay. This can be tricky to troubleshoot.
Can you open a case with us here? We can help test out your course and provide some feedback that may help if we need to go back to Docebo's support.
Hi Chris,
Thank you, I am looking at the link you provided and am unsure of the best way to share the file package for the project in question. Am I able to attach the zipped file?
I am not sure how to find the .story file as I don't see it when I extract everything from the zip package and am, unfortunately, very confused about the Articulate Package Presenter instructions and how that applies to my project/getting my project into that format. I watched the video and my zip package doesn't reveal any .ppt or .ppta files either that I can see.
Please advise.
Hi Angela!
We encounter this same issue with RISE and Storyline courses. The error seems random. Are you experiencing the same issue today? If not - how did you overcome the issue.
Thanks!
Yes, we are experiencing this issue still after many, many support tickets, support chats, and we even finally got on a call with them a couple of weeks ago and we've not come to a resolution yet.
I am a newbie here and trying to figure this out. We are experiencing the same issue here. I am so frustrated. I have opened tickets with Articulate and Docebo and double checked their suggestions. I ran a SCORM Cloud diagnostics, re-uploaded, restarted, and had another person enroll to check and make sure it was not just my account user.
It is random, I have not had issues with other training materials and didn't do anything differently previously or recently from these particular lessons. I suspect it was something I must have missed, and I wasn't sure what it was.
Docebo suggested we have a completion page or marker for the training material so it will mark it as complete. I went to tracking and realized it marks as complete only after viewing 100% (10 of 10) of the slides, I had a slide in a different scene I did not publish, so I changed it to 90% (9 of 10) of the slides, and it seems to have worked!
I hope this might help and save time for someone who is trying to figure this out.
I am glad this worked for you!
Unfortunately, I have tried the same with our courses and, unsure as to why, but it did not do the trick for us. I have tried so, so, so many things with no success.Hi Angela,
I'm sorry to hear you're still experiencing this issue and understand how frustrating that can be. I see you previously connected with my teammate, Ian, in a case and they sent you some troubleshooting steps. If you'd like to connect with one of our Support Engineers again, please let me know and I'll be happy to open a case for you, or you can submit one here.
Hi Shannon,
You may need to go back to Docebo support if your tests work in SCORM Cloud. To provide more details about what is happening in the Docebo platform, you can enable debug mode to your exported course. Here's how: Rise 360: How to Enable LMS Debug Mode.
Once enabled, you'll see a log window when you open your course in Docebo. You can then copy and paste the log into a text file and present it to your Docebo support for analysis.
Yikes, I have PTSD about this topic. When I worked at Zillow (Docebo client), we were dogged with rando incompletes on xAPI courses/objects. Our admin gathered a lot of data like browser versions, etc., whatever Docebo asked us for. IDK whatever happened to the issue. When at my new company, I was asking the Docebo sales team multiple times about the issue and was it ever resolved (we were picking a new LMS provider and Docebo was in final round who we chose). No one seemed to acknowledge anything solid one way or another so we kind of punted and didn't let it be a blocker. We didn't seem to have the same issues with SCORM so I was hoping is we use SCORM we would avoid the "In Progress" gremlin.
In one of my courses that had rando issues, it was only a SL quiz. And it seemed one issue was when someone saw they were still in progress, they'd attempt it again even if passed. Then Docebo seemed to get confused/stuck. I don't know if that had anything to do with it or not. But at least for this standalone quiz object (not a Docebo LMS test), I made sure the training material settings were set to limit the views to "Until completed/passed". I HOOOPPPEEE I don't hit this pesky issue now at my new company (Flyhomes)...
I appreciate it. I've already done my due diligence on this end and it has been determined that the issue lies on Docebo's side. I re-opened the case with them a few months ago and that ticket is still open and being investigated.
AngelaSykes-897please update us when (if) the issue with Docebo is resolved. We're having the same problem, unfortunately, and have made many changes on our end to try to get it working with no luck. I've had the same experience as you with Docebo support so I'm sending you lots of positive vibes!
