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When trying to open a file from server it does not open with an error stating "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline".
We know that the files were not created in earlier versions as these are projects that we created last week.
I tried making a copy on my desktop and it worked, I could open the file but this was not across all the files as some kept giving as the same error even after making a copy on my desktop. I also tried after opening the file to replace the one from the server but then the error message would come back and not open.
It is important for me to fix this issue as we work on Storyline everyday for a large corporation and need this resolved asap.
Storyline does not work well with files that are not on the local disk. Using Storyline on files that are on a server can cause corruption in the files. You would need to reach out to support to see if any of the corrupted files are recoverable.
Thanks for reaching out and sharing what you are running into.
Diane is correct.
Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. See this article for more information and tips.
I have noticed a dramatic increase in error messages when opening Storyline 360 files lately and not only from those on the server. I more often than not get a message that says "The file "XXXX" is being used by another process or you do not have the proper security permission to access this resource. Make a copy of your project file, then try to open the new file."
This message usually appears if multiple users are trying to access the same Storyline project file. If you are working with files from a shared network drive, this can lead to unexpected/erratic behavior. I would recommend working on a local hard drive to avoid any unexpected behavior.
The article that Leslie references here provides some great tips on this! 😄
That would make sense if it only happened for those files that are on a shared network drive and are being accessed by more than one person. However it is happening for those on the shared drive and those on my local C drive. Also no one else is using my files as we each work on our own projects.
I am now getting this error almost 80% of the time when i try access a file and I cant figure out why. I see that Matthew has been having the same issue. Really this has only been happening in the last 2 to 3 months. Could any of the updates that have been pushed be causing this?
It could be the updates.. it may help to install a trial version of 360 on a different computer and then try opening the same file. It might help to narrow down the points of failure,
There are a few reasons why you'll receive this error message. As Vincent mentioned above, it could very well be that multiple people are opening the same Storyline file.
It could also be the files aren't being saved locally. You'll want to make sure that files are saved locally before working on them.
This is happening with both files saved locally and on a shared drive understand the shared drive scenario but I am still trying to understand why I am getting the error message for those files saved locally on my laptop.
When it was happening to me it was doing it on both, server and local drive.
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This message usually appears if multiple users are trying to access the same Storyline project file.
Lately, it have been seeing this message a lot.
I work from my C:\ and am the only person who is working on these files. If I dismiss the error message and try and open the course for a second time, it'll open and all will be well.
I have also been getting this message a lot lately and I work from my C:/ drive. Is this due to recent updates?
Your software is now broken, clearly many are having this issue even when working locally and it's honestly completely unacceptable. We pay a LOT of money per month to have functioning software, and whatever updates you are forcing on your end are destroying hours of our work and costing us thousands of dollars.
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when opening Storyline 360 file","id":"message:1030234","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:912941"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1030234"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1030234"},"body":"
When trying to open a file from server it does not open with an error stating \"This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline\".
\n
We know that the files were not created in earlier versions as these are projects that we created last week.
\n
I tried making a copy on my desktop and it worked, I could open the file but this was not across all the files as some kept giving as the same error even after making a copy on my desktop. I also tried after opening the file to replace the one from the server but then the error message would come back and not open.
\n
It is important for me to fix this issue as we work on Storyline everyday for a large corporation and need this resolved asap.
\n
\n
Thanks
\n
","body@stringLength":"873","rawBody":"
When trying to open a file from server it does not open with an error stating \"This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline\".
\n
We know that the files were not created in earlier versions as these are projects that we created last week.
\n
I tried making a copy on my desktop and it worked, I could open the file but this was not across all the files as some kept giving as the same error even after making a copy on my desktop. I also tried after opening the file to replace the one from the server but then the error message would come back and not open.
\n
It is important for me to fix this issue as we work on Storyline everyday for a large corporation and need this resolved asap.
\n
\n
Thanks
\n
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Error when opening Storyline 360 file","moderationData":{"__ref":"ModerationData:moderation_data:1030235"},"body":"
Storyline does not work well with files that are not on the local disk. Using Storyline on files that are on a server can cause corruption in the files. You would need to reach out to support to see if any of the corrupted files are recoverable.
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Hi Paul,
\n
Thanks for reaching out and sharing what you are running into.
\n
Diane is correct.
\n
Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. See this article for more information and tips.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-10-25T05:14:12.000-07:00","lastPublishTime":"2019-10-25T05:14:12.000-07:00","metrics":{"__typename":"MessageMetrics","views":36},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1030234/message:1030236","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1010141":{"__typename":"User","id":"user:1010141","uid":1010141,"login":"LeanneFalconer1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-11-06T21:24:28.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0|76b434f0-b37e-0131-2ee8-22000b2f96a1"},"rank":{"__ref":"Rank:rank:6"},"entityType":"USER","eventPath":"community:rwgqn69235/user:1010141"},"ModerationData:moderation_data:1030237":{"__typename":"ModerationData","id":"moderation_data:1030237","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1335859":{"__typename":"User","id":"user:1335859","uid":1335859,"login":"VinceScoma","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-24T11:21:20.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0|5d11138dbfdbdd0d091d05ba"},"rank":{"__ref":"Rank:rank:6"},"entityType":"USER","eventPath":"community:rwgqn69235/user:1335859"},"ForumReplyMessage:message:1030237":{"__typename":"ForumReplyMessage","uid":1030237,"id":"message:1030237","revisionNum":1,"author":{"__ref":"User:user:1010141"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:1030234"},"conversation":{"__ref":"Conversation:conversation:1030234"},"subject":"Re: Error when opening Storyline 360 file","moderationData":{"__ref":"ModerationData:moderation_data:1030237"},"body":"
I have noticed a dramatic increase in error messages when opening Storyline 360 files lately and not only from those on the server. I more often than not get a message that says \"The file \"XXXX\" is being used by another process or you do not have the proper security permission to access this resource. Make a copy of your project file, then try to open the new file.\"
\n
Is this related?
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Hi Leanne,
\n
This message usually appears if multiple users are trying to access the same Storyline project file. If you are working with files from a shared network drive, this can lead to unexpected/erratic behavior. I would recommend working on a local hard drive to avoid any unexpected behavior.
\n
The article that Leslie references here provides some great tips on this! 😄
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Hi
\n
That would make sense if it only happened for those files that are on a shared network drive and are being accessed by more than one person. However it is happening for those on the shared drive and those on my local C drive. Also no one else is using my files as we each work on our own projects.
\n
I am now getting this error almost 80% of the time when i try access a file and I cant figure out why. I see that Matthew has been having the same issue. Really this has only been happening in the last 2 to 3 months. Could any of the updates that have been pushed be causing this?
\n
Leanne
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It could be the updates.. it may help to install a trial version of 360 on a different computer and then try opening the same file. It might help to narrow down the points of failure,
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Hi all!
\n
There are a few reasons why you'll receive this error message. As Vincent mentioned above, it could very well be that multiple people are opening the same Storyline file.
\n
It could also be the files aren't being saved locally. You'll want to make sure that files are saved locally before working on them.
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This is happening with both files saved locally and on a shared drive understand the shared drive scenario but I am still trying to understand why I am getting the error message for those files saved locally on my laptop.
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When it was happening to me it was doing it on both, server and local drive.
\n\n
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\n
Matthew Bibby\n
\n
\n
Vincent Scoma\n
\n
This message usually appears if multiple users are trying to access the same Storyline project file.
\n
\n
\n
\n
Lately, it have been seeing this message a lot.
\n
I work from my C:\\ and am the only person who is working on these files. If I dismiss the error message and try and open the course for a second time, it'll open and all will be well.
\n
\n
\n
\n
I have also been getting this message a lot lately and I work from my C:/ drive. Is this due to recent updates?
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Same here, I've twice had to re-create 2 drafts because after publishing them to Review 360, I try to open it again to find it's corrupted :(
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I have the same problem! I work locally and my files are being corrupted every week. It's the second time in a month i lost my daily work.
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Your software is now broken, clearly many are having this issue even when working locally and it's honestly completely unacceptable. We pay a LOT of money per month to have functioning software, and whatever updates you are forcing on your end are destroying hours of our work and costing us thousands of dollars.
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