Forum Discussion

KeithLowe's avatar
KeithLowe
Community Member
8 years ago

Hangs on Cleaning up Temporary Files

Any idea why Presenter Studio360, while publishing, hangs when it is cleaning up temporary files?  I had this issue with another course and submitted it to Articulate Support.  This particular project was published earlier without an issue.  Articulate 360 updated and now the project will not publish.

Using Windows 10, PowerPoint 2016, Articulate Studio 360

  • HI Lauren,

    There are 3 buttons on the player tab. The sequence should be as follows:

    COMO NAVEGAR | AGRADECIMENTOS | SAÍDA

    We have arranged the sequence as mentioned above in player settings. However when we publish the Presenter file, the sequence changes as follows:

    SAÍDA | COMO NAVEGAR | AGRADECIMENTOS

    We tried out on different machines but the issue persist. Kindly advise.

    Thanks and regards,
    Shalaka

     

  • I am currently having this issue with a major project, and we've been experiencing this problem for years now and it's very frustrating. In almost every case, the PowerPoint files that are exhibiting problems with publishing through Presenter have Smart Art in them. If you're not testing this issue with Smart Art, that may be why you aren't able to replicate the issue. 

  • Hi,

    The issue is resolved. We found that those files were added as Engage Interaction instead of adding in the Player Tab section. 

    Regards,

    Shalaka Mandlekar.

    • TomJohnson-8092's avatar
      TomJohnson-8092
      Community Member
      Shalaka Mandlekar

      Hi,

      The issue is resolved. We found that those files were added as Engage Interaction instead of adding in the Player Tab section. 

      Regards,

      Shalaka Mandlekar.

      I wasn't talking about your issue, I was talking about the main issue of this thread, "hangs on cleaning up temporary files." I have this issue on almost all PowerPoint files that include a large amount (or sometimes just a small amount) of Smart Art. The common thread for all of the files we work on that fail to publish is Smart Art. If Articulate isn't testing Presenter problems with Smart Art in the PowerPoint, they're probably never going to replicate the problem. 

  • Hi Tom,

    To help clarify, it looks like Shalaka was jumping back into this community forum to share the results of what issue they were running into and not directly replying to your message.

    Smart Art in a Presenter course should remain and not cause a file to hang during publication. I ran a quick test here and found no issues when publishing to Review 360.

    If you're able to, please share your files with our support team to take a closer look and see why this is happening!

  • I've tried many of the "solutions" posted in this forum but the presentation is still hanging on publish. Had a team member try it on a different machine - same issue. I've opened support ticket number 03166623 and Sheila is reviewing the Presenter Package I sent her.