Forum Discussion

MichaelKushlan's avatar
2 years ago

New in Rise 360: Team Folders (Beta)

Update—October 5, 2023: Find out what we've learned from your feedback and how we're improving team folders

We're thrilled to announce that the Team Folders beta is now live in Rise 360! With it comes an enhanced dashboard experience, convenient personal organization in My View, and even more ways to collaborate with your team (as well as external teams). 

Updated Dashboard

The new Rise 360 dashboard sidebar organizes content into sections: My View, Personal, Team, Deleted Items, and External Connections (if you're working with external teams).

Courses you've created alone—without any collaborators—appear in the Personal section, and courses you’re building with other collaborators appear in the Team section. When you add a collaborator to a training item, it moves into the main Team section automatically. Only collaborators on the item can see it there, so don’t worry about others accessing it.

You can create folders and subfolders in each section. And now, when you move something to a folder, it's only visible in that folder! 

My View

With My View, keeping track of items you're currently working on is a snap. You can add specific items for easy access and create folders in the My View section to help organize things further. Content and folders in the My View section display only for you but can contain both personal and team items.

For the launch of the Team Folders beta, we've preserved your previous All Content view in this section. All the training items and folders that were there prior to today's launch have been added for you. This way, you can easily reference your previous view. Clicking an item in My View takes you directly to it. 

Update 10/5: Now, you can move the original item without having to leave My View. Just click the more icon and select Move file. Select a location or create a new folder, then click Move.

Personal and Team Folders

With Team Folders, content created in Rise 360 is added to the section or folder you're currently in. If you're in the personal section, your training appears there. If you're in the team section, it's created there. 

Collaborators can now be assigned at the folder level, saving you time. When you create content in a team folder, it automatically inherits the collaborator permissions applied to that folder. This can even be everyone on your team! All you have to do is select the Share menu option for a folder or item, then select Everyone and assign them collaborator status. Note that the current editor role is the same as the previous collaborator role.

External Connections

If you work with other teams in Rise 360, you'll see new team folders for them as well in the External Connections section. The folder names might be different from what you're used to seeing. That's because Rise 360 now uses the actual name of the organization as it’s listed in account management. This is true for your team as well. An Articulate 360 admin for the external team can modify it with the Edit Organization Name option in account management.

All Rise 360 users have access to the enhanced dashboard and My View feature. If you’re an Articulate 360 Teams subscriber, you also have access to the new Team section. And if you don’t have Articulate 360 but want to try out this feature, you can start a free 30-day trial

We're excited about the Team Folders feature because it'll allow teams to work together even more easily. And we're releasing it in beta so your feedback can guide us as we continue to develop it. Have feedback? Click on the feedback link in Rise 360 or comment below. We can't wait to hear what you think. 

  • Thank you, Jose, but I think they have accepted the invite.  I want to add members 1 & 5 in the attachment, and I always thought that the green tick means that they have accepted the invite?

    Member 17 has not accepted, and I do have the option to send an invite?

    Is there something else I'm missing?

    I appreciate your help!

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hello Michael,

      Thanks for the additional information. Clicking on the gray envelope icon should give you the option to resend the invite. As for the users who have accepted the invite, if you are still unable to add them to your Team Folders, please open a case with our support team here and share their emails in private so we can take a closer look at their accounts.

  • Hello there! I created a team for our group using the Beta feature mentioned above. We're aiming to plan for the future and are curious, if I (as the owner of the created team) were to leave, how do I transfer ownership of that team folder to someone else? 

    We're aware of how to transfer ownership at the content level; however, how do we do it at this Team Folder level? The image attached alludes to the fact that it's possible but we haven't stumbled on the how of it.

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Kori!

      Happy to help with this!

      Currently, there is no way to transfer ownership of a Team Folder. If an individual does leave the organization, and the administrator removes the user in their account settings, they must choose another user to transfer that content to. As a result, the ownership of the Team Folder will be transferred to the user they have selected.

      If you run into any trouble with this process, please connect with our support engineers through a support case.

  • I can't see the view above - I can only see the old view which doesn't have folder options for anything other than my "Private" courses. Is there something I need to turn on to have this new feature?

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Raya!

      Sorry to hear you've run into this setback when accessing Team Folders in Rise!

      Team Folders are only available for Articulate IDs that are part of an active 360 Teams Subscription. Can you confirm that you are logged in with an Articulate ID that is part of a 360 Teams Subscription?

      Also, it would be helpful to see a screenshot of what you are experiencing on your end. Feel free to attach one here in the discussion or share it privately through a support case.

      Looking forward to hearing from you!

  • Hey there, 

    I am not seeing "My View" . Has something changed in the last 5 months that My View is not there or is named something else? Below is a screenshot of what I see. 

     

    • EricSantos's avatar
      EricSantos
      Staff

      Hi Linda,

      Thanks for reaching out! I'm sorry for the confusion with the Rise 360 dashboard. During the last few months, the Rise 360 Team Folders feature has been under beta testing, and our team gathered feedback from our subscribers, resulting in the dashboard you're seeing now. Please see the article below for details:

      Please let me know if you have any questions.

  • The Teams folders don't appear to show up in the Safari browser.  Is there a fix for this coming?

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hello Delphinia, 

      I can confirm that Team Folders display properly in Safari. Here's a screenshot of what I see on my end when I access Rise 360's dashboard using Safari: 

      As a troubleshooting step, try clearing your browser's cache to see if this fixes the issue. You'll also want to make sure that you're signed in using an account that belongs to a Teams subscription to see the Team Folders. If the issue persists, please open a case with our support team here so we can take a closer look at what's happening.

  • How do I create a Group under a team folder? I would like to include only some members of our organization and not everyone.

    • EricSantos's avatar
      EricSantos
      Staff

      Hello Tamar,

      Happy to help! One way to create a group or subfolder under a Teams folder is to click the more icon (...) next to your Teams folder in the sidebar and select "New folder." You can then control who sees your shared content in the Teams subfolder by hovering over the folder on the sidebar or the folder breadcrumb. Click the "More" (•••) icon that appears, and choose "Folder share settings." Here are the details:

      Please let me know if you have any questions.

  • Hi Eric,

    Quick clarification: I wonder how to create a group within our larger organization. In other words, I don't want to share the team folder and its subfolders with everyone in the large team. Instead, I would like to share it with a specific group of people within our organization. Since this is a group of 30+ people I would rather have them grouped, then to add them manually.
    Is there any such possibility?

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hi Tamar, 

      Yes, that is very possible. You just need to create a group within your Articulate 360 Team and assign the folder to that specific group to restrict access. Here's how you can create groups: 

      And you can follow the article that Eric shared to share content specifically with the group that you will be creating.

      Let me know if you have any questions!

  • RickPetersen's avatar
    RickPetersen
    Community Member

    There are still unresolved comments/complaints from FIVE YEARS AGO, including a super obvious platform flaw when saving as PDF (in which the page breaks are a total mess and there still appears to be no solution offered). Like many, I'm sure, we sometimes need to send as attachment or print using old fashioned paper... Did I miss something. What gives?

  • Hi all, wondering if anyone has had this issue; I have access to a shared Teams folder "external connections", but I don't have the option to move content to the folder within Teams.  Can move content to my Private and my Team folder but not the shared folder.  Any ideas how to resolve?

  • Hi Carmen!

    Happy to help with this!

    To clarify, is 'external connections' the name of one of your shared folders? Also, has the owner of the specific folder you're trying to access granted you permission? If you were granted permission, but are still unable to move the content, please connect with us through a support case.

    We'd be happy to continue troubleshooting with you!