Forum Discussion

AmberLeeMogg's avatar
AmberLeeMogg
Community Member
8 years ago

PDF filename changes when downloading from Rise

Hi there,

We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in Rise.  See attachment for screenshots.  Is this supposed to happen?  If so, what is the rationale in changing the filename?  We would really appreciate it, if someone can shed some light on this for us.  Thank in advance and have a wonderful day!

Rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    12 months ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    3 years ago

    I'm sorry you're running into that, Steph! Is your course hosted on a web server, LMS, or are you viewing the Share link?

    • Stephaniesingh's avatar
      Stephaniesingh
      Community Member
      3 years ago

      Hi Alyssa.

       

      Thanks for getting back to me.

      So our Rise courses are hosted on an LMS.

      • LeaSAgato's avatar
        LeaSAgato
        Staff
        3 years ago

        Hi Steph, thanks for sharing that. Just another quick question, what LMS are you using?

  • pierocarra's avatar
    pierocarra
    Community Member
    3 years ago

    Just an update of my previous message.

    If there is any technical reason to add characters to the pdf file names during Rise 360 export activity (of course, I suppose there is a reason) , why do not declare and explain it clearly and why Storyline360 does NOT change the pdf file names? 

    What is different downloading a pdf file included in a Rise courses versus a pdf included in Storyline courses that push Articulate to change the name's file exporting Rise? 

    Thanks for answering!

  • BreeDux-670abf3's avatar
    BreeDux-670abf3
    Community Member
    2 years ago

    Is there any update on this? It is still happening 5+years since the first poster mentioned it

  • PollyLindley's avatar
    PollyLindley
    Community Member
    2 years ago

    Hi, yes we have this issue too. It means that the multimedia download block is almost unusable because we can't have our learners download files with such un user-friendly names! They think it is an error. We have been using Amazon Web Services and adding download links to get around it but it would be great if we could do this natively in Rise. It may be that there is a technical reason why it can't be done, but just adding this here to let you know that we'd love a fix too! Thanks

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    12 months ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

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