Forum Discussion
Recurring Issue of Elements Not Loading
I am the post-production Content Support Specialist for a large company that utilizes Storyline to build E-Learning course. Over the last few years we have had a recurring issue where a learner will be stuck on a slide with no apparent way to continue through the course. By going into the LMS and proxy logging in as User A, we can replicate it on their account, however, if we test it on one of our demo sites or with User B, the issue does not happen. When checking the .story file, the element is there, it's not hidden, it's not locked and it doesn't have any shapes or other elements blocking it. The issue appears to be limited to the specific lesson data for User A in this scenario.
I recently came across a client case where this was happening did additional digging. I poked around in the Java Script for this issue and I found that for the user experiencing this issue. The "Continue" button was given a default value of "hidden" for some reason. The "Rewatch Scene 1" button was correctly given a value of "shown"
I partnered with my engineering team to go through some of the data logs and JS data on the back end of our LMS but they pointed me in the direction of Articulate, saying it's likely something in the output files from Storyline that gives the element an incorrect default value when the user initially launches the course.
Has anyone experienced this issue/found a solution for it?
Hello Zachary,
Happy to help!
Since the behavior isn't affecting everyone who access your course, we can try some troubleshooting steps to isolate the behavior. One test that you can do is to test your course in SCORM Cloud. Once uploaded to this LMS, you can ask the affected user to test the course to see if they will still be able to observe the issue. Testing this way will help determine if the behavior is LMS specific.
Additionally, did the affected user test the course using other browsers, and were they able to observe the same behavior when they did? Did User A's browser and computer have the latest updates installed?
If testing in SCORM Cloud yields the same result, please open a case with our support team here so we can request for a copy of your project file for testing. You can included all other information from the questions above in the support case so the support engineer who will handle your case will be up to speed with everything that has been covered in terms of troubleshooting the issue.
which Scorm Version are you using?
do you use any trigger to control the "Continue" button?
