Hi All,I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud.Oddly the course launches fine but on re-visit they just get a blank screen.One of the difficulties is that I don’t have any access to the system to see what is happening in real time to further debug. My only real course of action was to get a bit more system specific details to see if anything here would be an issue, they have come back with the following:LMS: Kallidus Version 10.1.12Tested on desktop PC running Windows 7Browser: IE 11Pop-Up Blocker: Off Version of JavaScript: Version 8 This all looks fine and in line with the Rise browser compatibility specs.Since this runs all fine in SCORM cloud I’m at a bit of a loss as to what the issue could be. Has anyone had any similar issues and any resolutions? Or areas for the client to look into further their side of things? Thanks

Nicole, in short, Rise + Suspend Data = No go. My team and I learned this the hard way and it was a huge headache for some of the projects we where working on back then. We came up with different workarounds this issue: A) We broke-up larger RISE modules into smaller chucks without any sidebar menu. We uploaded the smaller sections into the LMS and used the divider blocks with a shortcut to start the next Rise course. From a user experience, the LMS and RISE would work like one system, however, for clients using Agile development, a small update in one module would only reset a learner to the beginning of that micro lesson, not the entire course. B) For meduim-sized courses where we wanted to keep the sidebar navigation AND the updates where minor or non-critical: We would hide the course from the LMS catalog and create a new course. This meant any current learners would still be able to complete the course without losing their progress and any new learner would be assigned the latest version. I know these are not optimal solutions, however, once we got the system and process down, we were able to keep the courses in RISE, and leverage some of the advantages this tool offers. Hope this helps. Mauricio

I am experiencing this issue too (in Totara) and just read this entire thread. Looks like the only solution proposed so far is from David Lockett -- "find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content." Is Articulate working on a fix?

Hi everyone, Was there a solution to this problem? I have the exact same issue with my Rise file. I have updated content and republished for scorm 1.2. I have uploaded the zip to the course and all i get it a blank screen. I wanted to see whether the issue lay only within an existing course so i created a new mock course and uploaded the exact same file - it worked perfectly. I cant erase learner records, etc so what would my solution to this problem be? Thank you

Hi Katie, this took a long time to solve and was found after much testing by our LMS provider (Kallidus). For us it turned out that the problem was caused after Articulate made a change to the Scorm driver file in the last Rise update (which I think was around November 2020). Our LMS couldn't handle the change (where a course was published as 1.2 but was being detected as 2004) and therefore anything that was packaged with the new driver would return a blank screen on second launch. The fix was to simply find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content. It iss a complete pain having to swap out the scorm driver every time we create or update some Rise content, but we don't have the issue any more. Incidentally there's a few mentions in this thread of testing in scormcloud. However our LMS provider stated that this doesn't fully test the granular detail and functionality of courses in the same way that a commercial LMS does, so it's a litmus test at best. I hope this helps.

Hi Chris, if Kallidus v10.1.12 is also known as Classic, then it's the same issue as we had. We are currently using Kallidus Classic (sorry only know it as this rather than the version number). This took a long time to solve and was found after much testing by Kallidus. For us it turned out that the problem was caused after Articulate made a change to the Scorm driver file in a previous Rise update (which I think was around November 2020). Kallidus couldn't handle the change (where a course was published as 1.2 but was being detected as 2004) and therefore anything that was packaged with the new driver would return a blank screen on second launch. The fix was to simply find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content. It is a complete pain having to swap out the scorm driver every time we create or update some Rise content, but we don't have the issue any more. It might be worth looking in to. My previous thread on this is https://community.articulate.com/discussions/rise-360/rise-blank-screen-issue?page=2#reply-725609

Rise blank screen issue | Articulate

LeonieLawson
Community Member
3 years ago
I'd just like to add our vote for Articulate to prioritise this to find a permanent fix within the drivers.

I see that there is a recent update where you can 'reset learner progress' when republishing in the export settings. The info on the Articulate website states:

Note: If you delete a lesson in your course, then update the course in your LMS, some learners might see a blank page. If this happens, select More settings and click the Reset Learner Progress option when you export your course. Then, when learners launch the newly updated course in your LMS, their progress will be reset. Their quiz data will be retained.

This isn't a brilliant fix as completion progress is lost, but at least they can access the lesson.
DavidLennon
Community Member
3 years ago
I'm currently experiencing this exact problem, I have a rise module that I have updated, loaded back on to the LMS and users who have never completed the module before now get a grey screen. I can't replicate the problem, I've tried on multiple devices and browsers and it works every time for me. I have about 4000 people that have done the module and it worked fine, until I uploaded a new version with some edits, nothing else changed with it.

This is getting very frustrating in trying to manage and solve a problem that shouldn't be a problem.

Are there any other solutions for this, I am working remotely and my users are spread across europe so supporting them is getting quite difficult.
- hazelB
  Staff
  3 years ago
  Hi David! Sorry to hear you are experiencing this.
  
  Some learners would see a blank page upon resuming a course you've updated in your LMS. You can choose to reset learner progress when they launch a course. Click here for more information.
  
  If that still doesn't work please open a case with us here.
MichelleKotulsk
Community Member
3 years ago
We are also still having this issue. It has been an issue for years and never seems to be fixed by Articulate. We had a course, tested it, book marked fine, left, came back, blank screen.
TomWhite-c03a2e
Community Member
3 years ago
Hello
We are receiving queries from customers that are experiencing the blank screen when the revisit the course.
Reading the thread the issue seems to with the SCORM driver, can I please ask for the best solution for this while the fix the drivers is being investigated.

May we ask is there a time frame for when a fix will be released.
- GrenForonda
  Staff
  3 years ago
  Hi Tom! Did you choose to reset learner progress when they relaunch a course, as discussed here? If learners still see a blank screen despite this setting, please open a case with us here so we can look into this issue closely.
  - TomWhite-c03a2e
    Community Member
    2 years ago
    Hi Gren
    Resetting the learners progress is an option but not ideal, we have found that versioning control is tbe best option within the LMS. Is there another possible soultion that Articulate could assist with.
MichaelGetz
Community Member
3 years ago
Hi all,

I posted a solution to this issue that requires a simple edit to a function in the "scormdriver.js" file in the published Rise package on this thread:

https://community.articulate.com/discussions/rise-360/blank-screen-after-update?page=4

Making this fix whenever you update a course will not not delete learners' progress. What it does to eliminate the blank page on restart issue is that it does not load the bookmark on restart - the screen/page where the user left the previous session. So it always launches the course at the opening screen, but the lesson/topic progress markers in the left-side menu and all learner progress are retained.

Hopefully Articulate will build a similar solution into Rise ASAP.
SueBlake
Community Member
2 years ago
I've had issues with this as well. Our UK partner shared this link with me, the Note appears to cover the issue and solution. Not sure if it is a fix that was introduced in a later Rise update.

https://community.articulate.com/series/rise-360/articles/rise-360-share-content-with-learners#lms-reset:~:text=indexapi.html.-,Note%3A,-If%20you%20delete

Hope it is of help.

Sue
MikeAdamski
Community Member
2 years ago
Hi all, I have a similar issue with a blank Rise package. Granted, this particular package only has an introduction and no lessons, and I do get a notification about not having any lessons when I publish in Rise 360, but I can still publish. We simply want a course introduction before the other SCORM/Modules appear in the course (all are loaded in separately as their own SCORM into the LMS).

Is there a reason the page is loading as blank? Does it not allow for just an introduction to appear above where lessons would be added? To reiterate, this particular SCORM has no lessons underneath the introduction we are trying to have appear.
AlyssaGomez
Staff
2 years ago
Hi Mike! Instead of creating a Rise 360 course containing no lessons, try creating a Microlearning!

Microlearnings have no main menu on the cover page -- they simply open straight to the content. You could include just one block of text for the introduction.

Here's a sample Microlearning of what that could look like!
DavidPuente
Community Member
9 months ago
After three years supporting the blank page in SCORMs in a randomly issue I think the origin could be the SCORM module copies. In my customer case, the customer duplicate a course with lots of SCORMs several times during the year (30 or more). I think there is something wrong in the SCORMs copies which make possible the blank page in a randomly way.

My suspects are focus in the code ofuscation made by Rise... I can't see more ahead, but the issue affected my customer in the worst way. Any advance on this?
- LaurenConnelly
  Staff
  9 months ago
  Hi David!
  
  So sorry for the trouble! We've found this is only occurring with specific Learning Management Systems. Which one are you using?
  
  As for the bug, we still have this logged as a bug with our team and it's not currently on our roadmap yet.
  - DavidPuente
    Community Member
    9 months ago
    With blackboard learn