Forum Discussion

SharonChen-ac96's avatar
SharonChen-ac96
Community Member
7 years ago

Story.html not updating when viewed in browser on the web

Hi - I'm sharing my Storyline files on the web using the URL to "story.html". It's not for a course so no tracking necessary. I'm using it as if it's a website. My users are experiencing issues with seeing the latest updates when I make a change and republish.

Does anyone know if Storyline codes are storing information in browsers to cause this delay in seeing updates? If my user clear their browser cache, they are able to see the updates right away or they can see the updates when they revisit after a few days. Is there a way to make the republished updates live right away?

I did try deleting the old files on the server, and uploading new files instead of overwriting. Users are still seeing the older version.

Thanks,

Sharon

storyline 360
  • MichaelHinze's avatar
    MichaelHinze
    Community Member
    7 years ago

    I haven't tried this myself, but you might want to investigate if adding an html tag, e.g. <meta http-equiv="cache-control" content="no-cache" /> to the story.html page fixes this issue.

    • SharonChen-ac96's avatar
      SharonChen-ac96
      Community Member
      7 years ago

      Hi Michael - That is exactly what I need. It worked! Thank you very much. I really appreciate the easy and simple fix. 

  • RaleighMaupin1's avatar
    RaleighMaupin1
    Community Member
    4 years ago

    @Michael Hinze, thank you SO very much for your input on this issue! Your solution totally works, and really saves us a lot of headache. I wish Articulate could provide us with REAL solutions like these, instead of non-solutions, like having us tell everyone who takes a training to be sure to clear their cache first (which is an unrealistic and impossible ask ask for a large organization). Thanks again!!

    • SharonChen-ac96's avatar
      SharonChen-ac96
      Community Member
      7 years ago

      Hi Alyssa - I understand clearing the browser cache will fix this issue but I want to avoid asking thousands of managers to clear their cache every time there is an update. The solution Michael provided below is what I am looking for. Thanks.

  • AldoAlmaguer-f3's avatar
    AldoAlmaguer-f3
    Community Member
    4 years ago

    @Michael Hinze, -  hello Mike. Is this mean that each time I update the course, I will need to manually put the html tag to the story.html? 
    Is there a way for the tag to always being there when I published a new version of the Storyline course? Thanks for your help

  • JustinCollinge's avatar
    JustinCollinge
    Community Member
    2 years ago

    I have a new project that I need to update regularly over the  next year so I need to use this 'fix'. Can anyone advise me how to use Michael's solution. Do I just paste that code into the story.html file? And if I do what's the best (i.e simplest) app to do that? Does it matter where it goes? I'm a complete novice when it comes to 'adding an html tag'.  

    Like Raleigh I'm really disappointed to have to do this awkward solution for something so fundamental to Storyline's function. Can this be added to the wish list?

    Thanks for your help with this.

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