Storyline 360 audio not playing when published

Hello Craig and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into with Presenter 360.

It sounds like you've done quite a bit of troubleshooting, so I've opened a support case on your behalf so that you can work directly with one of our support engineers. 

You should be hearing from someone soon.

Hello all,

I know this ticket is a bit older, but I'm experiencing this issue currently. It only happens on the first slide and only happens when viewing in Chrome. If I click "Pause" on the player and then "Play", the audio plays (but now it's delayed to the timing of the other items). We've always used Articulate 360 Review on Chrome, so I'm not sure why this issue is popping up again. We are on the most recent version.

Cheers,

In addition to the above, my animations for the text boxes aren't working on Internet Explorer when viewed on Articulate 360 Review. 

Hi Weylin!

It would be best to see your file so we can offer more tailored support! 

Would you mind sharing the Storyline file and then we can test it in Review? You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.

I'm having the same problem in 360.  I didn't have this problem in Storyline 2.  What concerns me is that this problem has been going on for nearly two years!  

Please help.  I am seriously thinking about rolling back to Storyline 2.

Hi Tina,

Thanks for reaching out, and great call to open a case as well! I see my teammate, Matthew, has shared some resources that address why audio and video don't autoplay in certain web browsers.

Let him know if you have any additional questions or would like further help!

Hi Tina,

Thanks for following up! I find it odd that you're not experiencing this in Storyline 2 as well, as the autoplay policies are browser and not software-related.

• Storyline and Studio: Media Doesn't Autoplay When Slides Advance Automatically 

We'd be happy to take a closer look at your file and determine if something else is at play here. Feel free to reach out to Matthew or share your file with your unique upload link here, and he'll take a closer look!

Hi Jennifer,

Thanks for reaching out! I reviewed the share link, and I wasn't able to hear the audio either. Was it recorded using PowerPoint audio, or did you use the Audio options in the Articulate tab within PowerPoint? Unfortunately, audio recorded in PowerPoint will not work when published with Presenter 360. This article shares more:

• PowerPoint Audio Isn't Supported in Presenter 360 

When sharing a Presenter 360 project, you'll always want to include both the .pptx and .ppta files together. This article covers some great tips on creating on how to maintain your files and share an Articulate package.

• Studio: Create, Edit, and Publish Courses on Your Local Hard Drive

If you did record audio using Articulate audio tools, feel free to create an Articulate package so we can take a closer look!

I am having this same issue with my course. I am using Storyline 360 v 3.50.24832.0 to create the course. Uploading it to the Learning Bridge LMS using and viewing in Chrome 90.0.4430.85. I get the big play arrow at the beginning of my course and then when I click it, either the audio never plays or sometimes it starts after slide 2 or 3. I can replicate it on another device. Some of my co-workers have tested for me and audio runs for 3 out of 4 of them. Any ideas or workarounds?

Hello Anna and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what you are experiencing as well. Interesting that it's intermittent and not happening to all of your co-workers. Is everyone viewing in that version of Chrome?

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.