Storyline course not loading completely on Mac.

Hi, Yvonne -- Thanks for reaching out and sorry to hear of the troubles your participant is experiencing! May I ask, is the same behavior being reported when you test the course within your LMS on a PC instead of a Mac? 

And, could you also let us know if you/she are finding the same behavior when you test the published output in the SCORM Cloud (as it is the recommended testing environment for LMS courses) on her Mac, as well? 

You are also welcome to share your .story file and I will be happy to perform some testing on my Mac (from within SCORM Cloud), as well. 

Hi Christie,

It appears to work fine within our LMS on our PCs. Unfortunately, we do not have a Mac to test it on.  Our participants are nurses and doctors who work various hours and are spread across the country, so it is difficult to get in contact with them to test it for us.

I uploaded it to the SCORM Cloud and it seems to work fine there as well. I would appreciate it if you could do some testing on your Mac. That would be very helpful.

Thanks. Yvonne

Hi, Yvonne -- Thanks for sharing the file, and when I tested this link for the published output on my Mac in the SCORM Cloud, I experienced no issues. The slide content was there in its entirety, and I was able to progress through normally. 

Perhaps you would like to reach out to the participant who reported the issue to test the link I have provided on her Mac and see if she is still having difficulties. It may also be helpful to inquire with your LMS as to whether or not they have heard of similar issues being shared by those attempting to access courses via a Mac. 

And it might also be a good idea to share the name of the LMS provider you are using here in the thread as well, in case others in the community use the same service and have had a similar experience. 

Hi Yvonne,

Do you know what browser she was accessing it through? She'll want to make sure that its Safari 7 and later or Google Chrome (latest version). If you haven't published for HTML5 I would suspect the user would also want to confirm that they have a Flash player installed within the browser (Chrome has a flash plugin so just have her check that it's enabled). 

Thank you Christie. I will have her test the link. We currently are using Cornerstone as our LMS provider.

Ashley--We do publish for HTML5. She is using OS X Yosemite on a MacBook Pro. I am not real familiar with the Mac OS. She did send us a few screenshots and she has chosen Allow Plug-ins.

Thanks.

@Yvonne Dougherty was there a resolution on this?

Thank you in advance.

Hi, Vanessa -- Thanks for reaching out, and it's possible that Yvonne is no longer subscribed to this post. If you don't hear back in a reasonable amount of time, you are always welcome to reach out to her directly via the 'Contact Me' link on her profile page. :)

Hi Vanessa,

To my knowledge, it has not been resolved. Unfortunately, our participants are outside of our company and we don't always hear back from them. I've reached out to her again and will let you know if we hear anything back.

Thanks.

Hi everyone. Here are some issues we detected on mac users (desktop).

Courses work pretty bad in Safari.

On Chrome here are the issues that we cannot make work on macbook.

- Variables cannot be printed in a %textvariable%

-Fade effects between slides make actions on both slides work incorrectly, like "go to next slide when finish timeline"

-Typing a text input is not recorded on that assigned variable

-Current project version is not automaticly updated as soon a new version is available.

Hi Paul,

Thanks for sharing your experiences when working from a browser in Mac. Based on our system requirements, we do support the latest versions of Safari and Chrome in Mac.

• Storyline 360: System Requirements

It looks like you're running into several issues, though, and I'd like to get more clarity on how you're hosting the course:

• Is the course published on the web, Review 360, or an LMS?
• If published to an LMS, have you tried using a different environment, such as SCORM Cloud, to confirm it's not LMS related

You mentioned experiencing this with multiple courses, so I think sharing one with our support team to help troubleshoot could help out. Feel free to use this link here to upload a .story file, and we can go from there!