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RebeccaSendon's avatar
RebeccaSendon
Community Member
31 days ago

Storyline double-click trigger results in blue screen only in full-screen mode

I have a few 'try mode' stories with double-click actions which work fine, but when I view them in full-screen mode, double-clicking turns the screen blue.

I thought it might be a glitch in the Rise Storyline block, but it also happens when I run it in Review 360.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff

      Hi RebeccaSendon

      It looks like the .story file is not attached to your latest reply, just a png file. Could you please send a new reply with the .story file attached? We'd be happy to take a closer look at your setup! 

      Have a great start to your week!

      • Gemma's avatar
        Gemma
        Community Member

        Hi, 

        Was there ever a solution found for this we are experiencing the same issue? the blue screen almost appears like a highlight and when the screen is clicked it goes away but there is an incorrect pop up as a result of clicking. 

        thanks

        Gemma  

  • RebeccaSendon's avatar
    RebeccaSendon
    Community Member

    Hi Sam. Thanks for your response. See attached.

  • Hi RebeccaSendon are you able to post the slide with the issue. I tried a very basic, double click button trigger to show a layer and did not experience any issues when in full-screen mode.