Forum Discussion
Trouble uploading video to Rise
Hello,
I have been working on creating courses in Rise. For two weeks, everything was going fine. This week, however, videos won't upload. No matter what computer or internet I try, videos won't upload to the video multimedia block. I have reset my modem and router at work and at home, and reset both of my computers, but still no go. Both computers are new, one is a Mac less than 2 years old, and the other is a PC laptop that I purchased 3 weeks ago.
I'm not sure what else to try, any suggestions?
56 Replies
Hi there, CC Learning Team.
I wanted to provide an update that Amazon Web Services (AWS) is seeing some intermittent problems which may be contributing to some users unable to upload images to Rise 360. We're working hard to confirm if that's the case. Here's the AWS status page:
https://status.aws.amazon.com/
We will update you once we have more information!
It's a year later and I see this thread and am having the same problem. I was able to upload videos without issue as recently as yesterday. Today is another story. The "processing video" keeps spinning and it's now been over ten minutes since the latest of several attempts. Super frustrating.
Hi Ronda,
I am sorry you are experiencing this issue. Did you notice if the issue happens to specific videos or does it happen to all videos?
I recommend trying the following troubleshooting steps:
1. Try using a different browser such as Google Chrome.
2. Make sure the browser is fully updated.
3. Clear the browser's cache.
4. Restart the computer.
Now same for me. Up to now it was perfect. Now i upload Video and it says "processig" forever.
Cleared Cache, made Reboot, tried other videos that worked before...
Amazon says thet all services are ok.
What can i do?
Thanks in advance
Best regards
Robert
EDIT:
Now it works again. Just good to know that probably this "might" happen sometimes?!
I just wondered because it was for the first time an before that happened it worked 100%.
Hope this will not occur too often.
Hi there, Robert. We had a brief incident earlier today that caused problems with video uploads. We're resolved now. Let us know by clicking here if you're still having issues!
Hi Crystal,
thanks for the response. As I sad, it worked flawlessly in the past. So i was very suprised :)
Good to know that problem is solved. As I mentioned before, it works perfect again.
Keep up the good work... and support.
Cheers
Rob
Hello. I am having trouble uploading a video, too. It always ends up as error. Hope you can help me. I have to finish the content creation to meet the deadline. Thanks!
Hello, Ayra! If you can privately share the video with us by clicking here, we'll get you some fast help!
If not, I would try these steps:
- make sure the video is no bigger than 5 GB
- try deleting and adding a new video block
- try clearing your browser cache or using a different browser to add the video
Let me know how you make out!
Hi Crystal, the thing is I can't even attach the video to submit a case. It just gives me the same error. :( The file is just 34.7 mb, though. I already tried the steps you suggested but to no avail.
Hello, I am having trouble uploading video too....It says its uploading, but the video does not appear. The files are 1-3 GB - so they are not too big. thanks for your reply...
Hi Manja,
Does the issue happen to other videos as well? I recommend doing the following troubleshooting steps:
1. Try using a different browser such as Google Chrome.
2. Make sure the browser is fully updated.
3. Clear the browser's cache.
4. Restart the computer.
If the issue persists, feel free to send us your video file for closer inspection. You can send it here.
Hi,
I am having similar issues Today. I tried with Edge and Chrome and I am having the always the same message as per below. My files are between 2.9 and 3.1 GB. Any ideas? Or is there any temporary issue? Thanks
Hi Michal! So sorry you're having trouble uploading your video. I just checked and it is working on my end. May I know if it happens with only a specific video or all your videos? If you haven't done this yet, please update your browser, try clearing your browser's cache, then try to upload the video again. We'll be here if you need more help!
Hi Hazel, Thank you for your message. I cleaned cache but it still doesn't work. I tried on both browsers. I tried with small video ~100mb and all worked correctly. However I have several videos around 3gb and got the same error for all of them.
Hi Michal! If 100mb videos of the same file format are working for you, looks like your connection may be timing out partway through the upload.
Please try again:
- using the latest version of Chrome, in Incognito mode to temporarily disable any add-ons.- Clear your browser cache and rename the file for upload with a shorter name and no special characters/space
Please us know if you still have trouble!
Hi Renz, thank you. Appreciate your support. I tried all you have listed, still no luck. It is very weird.... Thanks anyway.
Hi Michal! You're most welcome. Sorry to hear that it's still not working for you. If you've tried another device or another network, is it okay to share the file with us privately by opening a case here?
Our team may be able to discover if something is wrong with the file itself.
