Forum Discussion

DarinFennell's avatar
DarinFennell
Community Member
2 years ago

Unable to finish viewing storyline module

I can't complete a Storyline 360 module I started viewing. My module is broken into 5 parts: 1) Navigation slide, 2) Video slide, 3) Brand slide, 4) Resume/Exit slide, and 5) Disclosure slide. In the middle of viewing the video slide, I paused it. I must have then closed the window, because I couldn't find it again. When I opened the module again in the LMS, it took me to the last slide in the deck (Disclaimer slide) and then exited the module. No matter how many times I try, I can't resume from where I left off or start the module over again. It also continues to tell me I'm "In Progress". I have multiple videos with the same setup and none of them give me this issue. If I try to replicate the issue in another video, it starts the video from the beginning. Any ideas?

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Darin, 

    Thanks so much for reaching out! Sorry to hear you are having completion issues with your Storyline 360 course. I understand how frustrating that can be!

    In order to better understand, I have a few questions: 

    • What LMS are you currently using? 
    • Do you have access to the .story file? You mentioned viewing the course, and I wanted to ensure that you have the Storyline file. 

    If you do have the file: Are you able to replicate this behavior in SCORM Cloud, or is it limited to your LMS? ( Just in case you were not aware, you can troubleshoot tracking and resume in SCORM Cloud by following the directions in this tutorial.)

    If you are unable to replicate this in SCORM Cloud, you may need to reach out to your LMS provider for assistance. 

    Looking forward to hearing from you! 

Related Content