Forum Discussion
Updated to New Version of SL today...Images turned blurry
Just like title says. Today several of my screenshots turned blurry. I even deleted them and imported new ones. Still blurry. Wondering if today's update broke something? I know it was supposed to fixed image quality.
Of course this happens at the 11th hour of a project right before a deadline.
Hi Marc,
I see that you’ve reached out to our Support Engineers and are working with my teammate, Dexter. You’re in great hands! We’ll continue the conversation in your support case.
Is there a link to the support case or any information about a resolution?
I am experiencing the same issue with blurry image quality after an update. I published a course to Review360 before doing an update last week and the images were fine. I published a different version of the same course after the update and the images were very blurry. I also published to Web and got the same blurry images when viewing the course in Edge.
Rollback to previous version and the image quality improves. It won't be perfect but it will be 90% better image quality.
Hi Andrew, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you are experiencing with blurry images in your published course.
I want to ask you a few questions to begin troubleshooting:
- Are you working from your local drive? Working from a network drive can cause erratic behavior.
- Are you following our best practices for high-quality images and videos?
- Is this issue isolated to one project, or every .story file where you use images in your course?
- Have you tried copying the file you have had blurry image issues with into a new Storyline project?
If that doesn't help resolve your issue, can you upload your .story file either publicly here, or privately in a case? We will delete it from our systems when troubleshooting is complete.
Hi Andrea, and thank you for your reply.
I do work from a Network drive, but I don't think that is what is causing the issue. I did roll back or reinstall the previous version and the image quality improved as Marc stated in his comment. I tested the image quality at the default 80% when publishing and at a custom setting of 100%, but I didn't see any difference in the output quality. This is a new course, so I am not sure if copying the file into a new project will change anything. I may try that, but I will probably submit a case. I really think something in the latest update is affecting images in the Articulate file.
Hi Andrew!
I see you opened a case with Renato in our support department, so you are in good hands. Should you need additional assistance, feel free to reach out in the case!
I am also having issues with blurry screenshots - any help? New to Articulate 360 but the majority of images will be screenshots for my organization.
Hi Lisa! I've replied to your original thread here, with some steps for you to try. Hope that helps! If you need additional help beyond those steps provided, please submit a copy of your file and a sample image by submitting a case to our Support Engineers directly.
I thought I would share a little more information about what I have been discovering related to this topic. I reinstalled the latest Articulate Storyline360 update and republished the course that I have images of screenshots in.
I published 3 different ways to test:
- Review 360: I had to "Enter full screen (F11)" and either collapse the menu or the comments to see the images clearly.
- Publish to Web: When I use the launcher.html file, the images look great. When I use the story.html file, I had to view in full screen mode for the images to look clear.
- Publish to LMS / LRS: I had to maximize the course window to see the images clearly.
Previously, we did not need to make the above adjustments. If I don't make those adjustments, the images are not clear.
So you are saying if you take certain steps when viewing the published course - the images will stop being blurry? Not a fix for the problem, but a pretty interesting little tidbit.
Same issue as well as some title lines - Times New Roman font so it shouldn't be trying to treat them like images.
Hi Gina, and welcome to the E-Learning Heroes community! ✨
I've tested this on my end, and the Times New Roman title lines do not appear blurry.
I want to ask you some follow-up questions to better understand the issue you are experiencing:
- Are you experiencing blurriness with images, or just Times New Roman font?
- Are you working from your local drive? Working from a network drive can cause erratic behavior.
- Is this issue isolated to one project, or every .story file where you have Times New Roman font?
- Have you tried copying your storyline file into a new project?
I look forward to your responses and helping you work through this issue!
First, this has only just started to happen. I use Studio from PowerPoint files; only Local C: drive is used. I switched to Arial font with same results. This appears to be the same as the beginning discussion in this string. Images and Title Text are affected. Every project is affected. Attached are a few examples.
