Forum Discussion
Wrong audio playing
Hi,
Tonight I tested my almost due, project when I discovered that in the last slide that I was working on, ALL the voice files were playing the wrong files.
When I tested using the individual audio file play, it was correct but in both the slide preview and layer preview, the wrong audio files were played.
I renamed the audio files, I even set up a new slide and in desperation, a new scene all to no avail.
I moved the incorrect audio files to a new location on my HDD and still the problem persisted so then I knew that it wasn't corrupted audio files on my HDD perhaps pointing to the wrong locations.
By moving the incorrect files and seeing S/L 360 still managed to play them I realised that it had to be a corruption in the media library.
To test it, I set up a new story (ie with a clean media library), the correct audio played.
So the solution was to delete every occurrence of these faulty audio files to get them cleaned out of the media library. Then to make sure it was all clean I powered off my PC, rebooted, reimported the audio and HOORAY, it is all working correctly.
I have noticed a few threads with this audio file problem, while this is not a nice situation, at least the solution worked, so I hope this helps those who encounter this problem in the future.
Can you please raise this as a possible media library problem?
Cheers.
(PS S/L 360 still has points in the love bank!)
Hi Carly,
I'm sorry you're having this audio issue! We would love to troubleshoot this for you! I know you can't share your file here but can you share your file with our support engineers privately in a support case? We can sign an NDA, if needed.
Thanks for reaching out!
Hi John, I reached out and got a support case. But this problem has now created a huge hold. We are very concerned developing more eLearning at the moment. And right now, if I have to recreate the entire project because of this issue, it is taking us back several weeks. Please let your support engineers know I've responded and did all the troubleshooting listed. I've combed through this community for help and went through all the listed work arounds. That's when I discovered that this is an issue occurring for many years, and so far, no official solution from Articulate besides the listed workarounds I've already done.
Hi Carly,
Thanks for your patience regarding this issue! I'm so sorry about the delay this has put in your workflow. I truly hear your concerns. I have followed up with the support engineer working on your case. They will be in touch to continue helping you through your issue.
Hello.
I have this same issue and it is really slowing down a project. When I play the slide, I hear the correct audio. When I preview it, different audio plays. I can have someone else publish it for me without issues, but I’ll need to be able to preview it as I continue working on it. I’ve updated and reinstalled Storyline 360 to no avail.
Also, I've checked the media library and the audio is correct in the library.
Hello Kim,
Happy to help!
Looks like certain triggers might be causing your audio file to play out of order. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at your setup? We'll delete it when we're done testing!
I am having this issue now too, out of the blue. My SL is up to date. I tried deleting the wrong audio from the slide where it belongs, but it still plays on the other slide....
I started a new blank project and imported this "faulty" project, but the problem persists.
I don't know how to get rid of the wrong audio playing! When I do a Preview audio, the correct audio is heard, but Preview slide plays the wrong audio. Please help!
Hi Chantal!
Sorry to hear you've also hit a snag with removing certain audio from your course!
If you've confirmed you are working locally, and a repair of your Storyline installation doesn't do the trick, can you please share a copy of the .story file that's giving you trouble? Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system once troubleshooting is complete!
I was able to fix it by deleting the rogue audio track from it's slide first, and then also the track from the slide that had been targeted by the rogue audio. I regenerated both, and then they worked. Wasted a TON of time!
I may still have a copy of the "bad" storyline file and will share if I do.Chantal Callow
Just FYI. When I was working 8 hrs/day on SL, I completely shut down SL once an hour. I used that time to spend 10 min checking my email, then shut email down completely, and restarted SL. I experienced a huge productivity boost. No wasted time cycling between work and email, and no lost time with SL crashing and corrupting my work.
I have simple slides where other audio files are played. When previewing is there not a problem. After compiling the preview played the wrong files. And it is compiled wrong.
Hi Bo,
I'm sorry to hear that you ran into this snag.
It's interesting that the issue only happens in the published output of the course. Can I ask how you are viewing the published output? Is it being uploaded to an LMS or a web server? Can you replicate the behavior if you publish your course to Review 360?
Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
I have sent the file to the hotline. But it is online at HV cable sheath test. You need to make a profile at TSElearning.com
It is at a LMS-system
Thank you for sharing your Storyline file, Bo! I see you're working with my teammate, Darwin, who tested the file in SCORM Cloud. You're in good hands!
I encourage you to continue troubleshooting with Darwin in the support case. Please let me know if you have any questions.
Hello, I'm currently having the same issue. Audio files are all wrong on preview and on the published version.
