Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their progress and making them start over.
Has anyone seen this before and know where the issue might be?
Thanks,
Deanna
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Our users are still experiencing this on all devices and browsers. It is random and periodic. It does not happen due to internet connection or speed because we have seen it happen while plugged into company LAN line. Articulate engineers worked with SumTotal LMS and did not find the issues had to do with SumTotal. SumTotal closed out this support ticket. The forum dates back to December with no fix for the issue. It seems like there is more of an issue of courses timing out/freezing/not functioning property, which is why the error message was created in the first place. Unfortunately, it caused more problems than helped. The timing out and freezing is an ongoing issue even with the error message removed. I am hoping that is what is being worked on by articulate engineers.
We have tried various methods to replicate the issue, but have not been able to. I've been able to replicate the error message, but it goes away when I reconnect. We are doing the recommended html workaround on our mandatory courses due soon, but we are a large organization with too many courses to attempt this for all of them. I did not get a response from Articulate on how users should resolve the problem when they are frozen, but we are sharing communications to users experiencing the problem to 1) try a different computer or browser, 2) to clear their cache and reboot.
Hi Dianne!
Thanks for sharing the feedback and workaround steps you've implemented so far! Sorry to hear the connectivity error message has been a persistent issue for you and your learners. I understand how frustrating this can be!
I've opened a support case on your behalf to put you in touch with our support engineers who will work one on one with you to test out other solutions while we monitor this ongoing issue.
You should be hearing from them shortly!
Hello, what's the latest with this issue please?
Hi Dynamic. Developers!
Thanks for reaching out. We don't have any news to share at this time. We'll update this thread in the future so you are all in the loop.
Hope that you have a great afternoon!
I'm encountering this error for the first time. Our LMS is Moodle. A customer reported it and I now also encountered it at exactly the same point in the interactive exercise. Are there any workarounds for this?
you can deactivate the 'Lost Connectivity Alert'
but if this error message is true and the connection from the client to moodle is boken and moodle don't responds, the deactivation of the error message will not solve the problem
perhaps the lms admin should first proof the log files on moodle
