360 Review Stakeholder Login Issues

Hello, 

I have the setting in Review to 'Allow comments without signing in', I copy the link and send it to the user.  He get an error message of 'invalid email address', here is the feedback he has given.  Can someone advise what I might have setup wrong here?  

"When I typed in my E-Mail address to add my first comment, it won’t let me enter it and tells me it is not a valid E-Mail address.  I think the problem is that it won’t let me sign in. As a last ditch effort, I even tried to create an account, but it did not like my Nestle E-Mail address."

Thank you, 

7 Replies
Katherine Hoover

I have a very similar case of an email address not being accepted for a reviewer. The reviewer's company email address was not accepted, but they were able to get it to work and leave comments using their personal email address. Other individual's within my organization were able to review the same piece using their company email address. I am curious why this might've happened for this one individual? Is there a max on how long an email address can be? Any input would be appreciated. Thank you.  

Leslie McKerchie

Hello Katherine, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what your reviewer is experiencing. 

I'm not clear if their Articulate ID login is not working or if you are expecting them to comment without an account? If the latter, if their email address is tied to an Articulate ID, and if they aren't already signed in, they will need to enter their password.

Review 360: Allow Reviewers to Comment Without an Account

Are they getting an error?

Katherine Hoover

Thank you! 

I'm expecting the reviewer to comment without an account (and the "Allow users without Articulate IDs to comment" checkbox is checked). This first time user kept getting an error message saying that their email was invalid, but then when they tried it with a personal email account, it worked.