I have a first-time reviewer who is on a laptop using IE version 11. He is trying to add comments, but he gets a pop up window that he cannot access. See attachment.
Sorry your reviewer is running into this! Would you mind sharing your Review link with us so we can test it out as well? If you'd rather share it privately, you can send it to our Support Engineers here.
I see that you tried to open a case on Friday, 3/3, but it looks like it didn't go through. The case you opened today did go through (01030967), and I can see that you also shared your Articulate Review link. One of the Support Engineers will test the link, and get back with you shortly! Keep an eye on your inbox for an email from Support@Articulate.com.
Actually, my reviewer had issues in all browers...but not all my reviewers are having an issue. He started in IE10, then upgraded to IE11...and also tried FireFox and Chrome.
I wanted to pop in and share that we have logged this issue as a potential software bug. It looks like when trying to comment on a course published in Articulate Review using IE11 on a Windows 7 computer, the comment box appears behind an image of the slide.
David, I appreciate you letting us know what's happening on your end. It’s definitely helpful to understand how many folks are experiencing this bug and how often they encounter it, since that helps us prioritize our development resources. Just to be sure, are you working on a Windows 7 machine, or another operating system?
Kim, I see that you responded to Ryan letting him know your reviewer had trouble in Chrome, IE11, and Firefox. I'll check in with your case periodically and share updates here for you and others who are experiencing this issue.
I am having the same issue here at PA Dept of Transportation. We have Windows 7 and using IE 11. My supervisor went to make comments on a course I sent her and cannot add comments unless she signs in, but the sign-in box is behind the course and not accessible. I tried sending the same link to myself. I could see the comments box but when I signed out and played with the zoom on IE 11, I ended up with the same problem. This was not occurring a few weeks ago, so I am assuming one of the recent updates has created a problem. I hope it can get fixed soon because being able to enter comments like this is a big time saver.
I apologize for the headaches this is causing you and your supervisor--I know it must be frustrating. This is definitely a priority fix for us, and I’ll let you know as soon as we have an update. Thanks for letting us know how this has affected you, and I’m sorry if it’s slowing you down.
Dennis D. Knepper | Web-Based Training Project Manager PA Department of Transportation Bureau of Human Resources, Workforce Development Division 400 North Street, 5th Floor Harrisburg, PA 17120 Phone: 717.772.1614 | FAX: 717.214.3747 www.penndot.gov
And by the way, replying via email includes your email signature here in the thread. You're welcome to come back and remove personal information, if you'd like. :)
Has there been any update to this issue? We have an important course nearing completion that needs to be reviewed. I do not want to send the link from Articulate Review to the upper-level subject matter experts if they won't be able to post comments. Thanks.
Thanks for letting us know about the urgency on this, Dennis.
We're almost there, but we need to restructure a few things to fix the problem. Fingers crossed for early next week.
In the interim, is it possible to ask your reviewers to use Google Chrome for a couple of days? I know that can be a big ask for a government agency, but I thought I'd throw it out there.
14 Replies
Hi there Kim!
Sorry your reviewer is running into this! Would you mind sharing your Review link with us so we can test it out as well? If you'd rather share it privately, you can send it to our Support Engineers here.
Hi Kim,
I see that you tried to open a case on Friday, 3/3, but it looks like it didn't go through. The case you opened today did go through (01030967), and I can see that you also shared your Articulate Review link. One of the Support Engineers will test the link, and get back with you shortly! Keep an eye on your inbox for an email from Support@Articulate.com.
My reviewers are having the same issue.
I can add comments if I login, but anonymous users can't.
I just tested this using Edge and it works fine. The issue is with IE11. The add your email box is somehow behind the content so you are stuck.
As a big corp we are still company wide on IE11 so I would hope this can resolved quickly.
Actually, my reviewer had issues in all browers...but not all my reviewers are having an issue. He started in IE10, then upgraded to IE11...and also tried FireFox and Chrome.
Hi all,
I wanted to pop in and share that we have logged this issue as a potential software bug. It looks like when trying to comment on a course published in Articulate Review using IE11 on a Windows 7 computer, the comment box appears behind an image of the slide.
David, I appreciate you letting us know what's happening on your end. It’s definitely helpful to understand how many folks are experiencing this bug and how often they encounter it, since that helps us prioritize our development resources. Just to be sure, are you working on a Windows 7 machine, or another operating system?
Kim, I see that you responded to Ryan letting him know your reviewer had trouble in Chrome, IE11, and Firefox. I'll check in with your case periodically and share updates here for you and others who are experiencing this issue.
I am having the same issue here at PA Dept of Transportation. We have Windows 7 and using IE 11. My supervisor went to make comments on a course I sent her and cannot add comments unless she signs in, but the sign-in box is behind the course and not accessible. I tried sending the same link to myself. I could see the comments box but when I signed out and played with the zoom on IE 11, I ended up with the same problem. This was not occurring a few weeks ago, so I am assuming one of the recent updates has created a problem. I hope it can get fixed soon because being able to enter comments like this is a big time saver.
Hi Dennis,
I apologize for the headaches this is causing you and your supervisor--I know it must be frustrating. This is definitely a priority fix for us, and I’ll let you know as soon as we have an update. Thanks for letting us know how this has affected you, and I’m sorry if it’s slowing you down.
Thanks Alyssa.
Dennis D. Knepper | Web-Based Training Project Manager
PA Department of Transportation
Bureau of Human Resources, Workforce Development Division
400 North Street, 5th Floor
Harrisburg, PA 17120
Phone: 717.772.1614 | FAX: 717.214.3747
www.penndot.gov
Absolutely, Dennis.
And by the way, replying via email includes your email signature here in the thread. You're welcome to come back and remove personal information, if you'd like. :)
Has there been any update to this issue? We have an important course nearing completion that needs to be reviewed. I do not want to send the link from Articulate Review to the upper-level subject matter experts if they won't be able to post comments. Thanks.
Thanks for letting us know about the urgency on this, Dennis.
We're almost there, but we need to restructure a few things to fix the problem. Fingers crossed for early next week.
In the interim, is it possible to ask your reviewers to use Google Chrome for a couple of days? I know that can be a big ask for a government agency, but I thought I'd throw it out there.
This is now fixed, Dennis. If you have Articulate Review open in any browsers, you may need to refresh in order to see the fix.
Thanks for hanging with us on this!
Thanks Justin. It does look like it is working on my PC now. I'll have a few others in the office try it as well.
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