Do any one has issues with audio of your projects in articulate review when you preview on chrome? (it works in mozilla, edge and safary but not in chrome)
Are you using the latest update of Storyline 360 to publish? Please make sure it's update 3.15.15581.0 as per our version history here. We implemented support for Chrome's latest version that prevented the autoplay of media.
I am having the same problem. I have AS360 version 3.15.15581.0 and Chrome version 66.0.3359.170. The audio plays fine when it starts 2 seconds into the timeline, but does not play at all when the audio is at 0 seconds in the timeline.
There was a recent change with Chrome's playback of media, if the media is set to autoplay on the first slide. This change is impacting all Articulate courses, even those hosted in Review. You should see a play button on the first screen--once you click that button, the media should play normally throughout the course.
If you're using the latest update of Articulate 360, and it's still not behaving as expected in Review, can you share a link to your course so that we can test it?
I read that posting, but many times, the play button does not come up in AS Review when the page loads. The audio plays fine from the start in Microsoft Edge and Internet Explorer.
At this point, I don't have authorization to share the course outside our organization. Some of the information may be considered confidential.
Would adding some kind of trigger to play media in the first slide make a difference? Like I mentioned earlier, the audio plays fine when it begins 2 seconds after the start of the page.
I completely understand you not wanting to share the file publicly, Mark. You always have the option of sharing it privately by clicking here. Our Support Engineers keep all files strictly confidential, and they can sign a NDA if you'd like.
It sounds like there may be something deeper going on here, beyond Chrome's change in handing media autoplay. Even if you can send just the first slide, we can take a closer look at why this is happening.
Update: The module seems to be playing just fine in Chrome this morning. I asked someone in our office to open the AS360 link, and she did not have a problem either.
The play button you mentioned earlier didn't even come up. Weird.
It looks like Google rolled back this feature yesterday for some tweaking owing to negative feedback from online game developers. The bad news is that they will be reintroducing it in October - hopefully they'll have some input from the e-learning community prior to that date. More info here: https://www.engadget.com/amp/2018/05/16/google-chrome-66-muting-autoplay-rollback/
A quick update: Since the original release of Chrome 66 effectively broke a lot of web content, (such as e-learning courses with audio introductions), Google responded to the cries for help and rolled back their audio policy in an update to Chrome 66 on May 15, 2018. We recommend updating Chrome to the latest version, which allows audio to autoplay as expected.
But this reprieve is temporary. Google will stop autoplaying audio again in October 2018 when Chrome 70 is released. And with the software updates and content updaters mentioned above, you’ll be ready.
12 Replies
Hi Atila,
Are you using the latest update of Storyline 360 to publish? Please make sure it's update 3.15.15581.0 as per our version history here. We implemented support for Chrome's latest version that prevented the autoplay of media.
I am having the same problem. I have AS360 version 3.15.15581.0 and Chrome version 66.0.3359.170. The audio plays fine when it starts 2 seconds into the timeline, but does not play at all when the audio is at 0 seconds in the timeline.
This error is new. It was playing fine about two weeks ago.
It plays fine, and best, in MS Edge. Chrome must have changed something.
Hi there Mark,
There was a recent change with Chrome's playback of media, if the media is set to autoplay on the first slide. This change is impacting all Articulate courses, even those hosted in Review. You should see a play button on the first screen--once you click that button, the media should play normally throughout the course.
If you're using the latest update of Articulate 360, and it's still not behaving as expected in Review, can you share a link to your course so that we can test it?
I read that posting, but many times, the play button does not come up in AS Review when the page loads. The audio plays fine from the start in Microsoft Edge and Internet Explorer.
At this point, I don't have authorization to share the course outside our organization. Some of the information may be considered confidential.
Would adding some kind of trigger to play media in the first slide make a difference? Like I mentioned earlier, the audio plays fine when it begins 2 seconds after the start of the page.
BTW: I've noticed that the module takes a while to load in Chrome. I get that spinning circle on the left side of the page tab.
I completely understand you not wanting to share the file publicly, Mark. You always have the option of sharing it privately by clicking here. Our Support Engineers keep all files strictly confidential, and they can sign a NDA if you'd like.
It sounds like there may be something deeper going on here, beyond Chrome's change in handing media autoplay. Even if you can send just the first slide, we can take a closer look at why this is happening.
I think you gave me the wrong hyperlink. It went to "Storyline 360: Drawing Slides from a Question Bank."
I'm sure I could share the first few slides that were giving me trouble.
Update: The module seems to be playing just fine in Chrome this morning. I asked someone in our office to open the AS360 link, and she did not have a problem either.
The play button you mentioned earlier didn't even come up. Weird.
It looks like Google rolled back this feature yesterday for some tweaking owing to negative feedback from online game developers. The bad news is that they will be reintroducing it in October - hopefully they'll have some input from the e-learning community prior to that date. More info here: https://www.engadget.com/amp/2018/05/16/google-chrome-66-muting-autoplay-rollback/
Thanks for linking to that, and you'll also see Justin's update on this here:
This discussion is closed. You can start a new discussion or contact Articulate Support.