Problem with external login to Articulate Review
Apr 16, 2018
We have chosen to start using articulate review, when we need subject matter experts - in other countries to review a course. (we have chosen "Allow external user to comments" + added a password)
Unfortunately they now experience some problems.
In the beginning all could sign in - (using same browsersettings (IE) - and same firewall). But now after the first comments have been added - some of the clients can't reenter the course to review the comments. (The person who commented can still enter the course)
They login with their password (but the browser still shows the blue "Sign in"). And then when trying to comment they are beeing asked to sign in again. And the password doesn't work - even though we have checked it to be entered correctly.
"The regular code works perfectly - we come in and can run the course, so we do not think your suggestions for errors are relevant. The problem occurs when we press "Add a comment" This is when we get stuck completely (see photo)."
Any suggestions - as to why it is not working consistantly? (They have tested in Crome also.. )