I received numerous emails of comments made from my SME on a course I sent, when i open up in review 360, there are only 3 comments appearing. I have cleared cache and refreshed.. nothing. I have no idea what part of my course these comments go with.
Hi Kelly I am having the same problem and other issues with resolved comments disappearing completely. I have submitted a case using the link below. I would recommend you do the same as it sounds like it is not an isolated issue as we are both experiencing.
It looks like you both have opened support cases regarding your troubles with Review 360. Perfect call! You are in great hands! Our support engineers will reach out to you shortly to help you resolve this matter.
I am having the same issue. I received a few emails about new comments, but when I log in to my review account, they aren't populating under "Feedback." These are new "unread comments," so I'm not entirely sure which section they are from.
It looks like you are working with my colleague Ian in a support case! Great call! Please reach out to them in the case if any further questions come up.
I'm having a similar issue. The previous version of this course has several unresolved comments. When I published the new version of this course only 3 of the comments show up. If I change back to the previous version the comments appear.
No real resolution, unfortunately. Essentially, they told me that someone had my older version opened and didn't hit refresh. I had to go back to find the version they commented on to find them.
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Hi Kelly I am having the same problem and other issues with resolved comments disappearing completely. I have submitted a case using the link below. I would recommend you do the same as it sounds like it is not an isolated issue as we are both experiencing.
Hello Kelly and Lisa!
It looks like you both have opened support cases regarding your troubles with Review 360. Perfect call! You are in great hands! Our support engineers will reach out to you shortly to help you resolve this matter.
Have a great day!
I am having the same issue. I received a few emails about new comments, but when I log in to my review account, they aren't populating under "Feedback." These are new "unread comments," so I'm not entirely sure which section they are from.
Hello Margaret!
It looks like you are working with my colleague Ian in a support case! Great call! Please reach out to them in the case if any further questions come up.
Have a nice day!
I'm having a similar issue. The previous version of this course has several unresolved comments. When I published the new version of this course only 3 of the comments show up. If I change back to the previous version the comments appear.
No real resolution, unfortunately. Essentially, they told me that someone had my older version opened and didn't hit refresh. I had to go back to find the version they commented on to find them.
Same problem today. I submitted a post before i saw this. Any insight or resolve? Thank you