Hi, I've gone to review some feedback this morning on a course I've created but some of the screengrab photos are not loading and Review 360 doesn't seem to tell me which screen the feedback is from anymore. It's just in one long list. This is making it difficult to amend.
Are you finding this with every course or is it a specific course? Also, it would be helpful to know which browser you are using? I've tested this using Google Chrome.
We appreciate any details you can provide so we can try to recreate this issue on our end!
Fantastic, thanks Joe. That is back to working normally for me now. I hadn't noticed that icon before and I'm not sure If I ever clicked it in first place to make the view change. All back to normal now. Thank you.
7 Replies
Hello
Yes , I have the same problem
and that doesn't make it esay to follow up
Francois
Hello Oliver and francois!
Sorry for the trouble this is causing! I understand that the screenshots are not appearing next to the comments made in Review 360. I've tested this out on my end, and I am seeing the screenshot.
Are you finding this with every course or is it a specific course? Also, it would be helpful to know which browser you are using? I've tested this using Google Chrome.
We appreciate any details you can provide so we can try to recreate this issue on our end!
Hi Lauren, thanks for getting back to me. I'm using Edge.
Screenshots are now appearing for me, but what I'm still not seeing is the headers which tell me what slide/page someone has commented on.
I can identify this via the screenshots but it's not ideal.
It is happening to all of my courses in Review 360
Thanks
Hello Lauren
For my part, It's back to normal after a day and I use Firefox normally
François
Hi Oliver,
Here's a screenshot of what I see when I leave a comment on a course in Review 360:
Would you mind clicking on this toggle to see if this fixes the display for you?
Let me know if this works for you!
Fantastic, thanks Joe. That is back to working normally for me now. I hadn't noticed that icon before and I'm not sure If I ever clicked it in first place to make the view change. All back to normal now. Thank you.
Hi Oliver!
Thanks for following up and sharing the feedback! So glad to hear the headers in Review 360 are displaying properly for you!
If you run into any trouble moving forward please let us know!