I have seen this problem a handful of times in the community but no solutions have been posted.
I uploaded multiple SL 360 files to Review and a few of them are not playing audio. The audio works fine in the Preview mode. It will only play if I click on the slide or the CC icon. I have tested in both Chrome and Edge with the same results.
Thanks for reaching out! You mentioned the audio will only play if you click on the slide or the CC button.
To clarify, are you expecting the audio to play automatically, and instead are running into a large play button appearing on the first slide? If so, that is expected behavior for certain browsers, and this article below shares more:
If the issue is not related to browser autoplay restrictions, please share your file with our support team, and they can lend a hand in figuring out what's happening behind the scenes!
Thank you for adding those additional details! It would be helpful to take a look at the course to see what is getting in the way. I've opened a case on your behalf with our Support Engineers so we can work with you directly. You should've received an email confirmation which includes an upload link. If you can upload your .story file to our team and include the Review link, they should be able to find the fix quickly.
Does anyone have any updates on this? I was just informed by some reviewers of the course I'm working on, that they "can't get audio to work" mostly on Chrome. A couple of them are still struggling with this using MS Edge. I'd like to point them to the most relevant support resources if possible. Thank you!
Have they tested the course in Firefox to see if the audio plays as expected?
If the issue is not related to browser autoplay restrictions, could you share your file with our support team, so they can help troubleshoot? They'll reach out shortly after hearing from you!
I'm also experiencing this problem. The slides in my Storyline 360 project are set to auto-advance without any interaction and have text-to-speech voiceover. When I review the project in Storyline, the slides function as expected. When I publish the project to Review 360, however, I cannot hear the voiceover on the 2nd slide.
To hear the voiceover, I have to click the <PREV button on the player to return to the title slide (which has no audio) and then click the NEXT> button to return to the 2nd slide.
This problem occurs only on the 2nd slide and only when I'm auto-advanced to the slide after launching the review. Subsequent slides have voiceover, but don't have that problem.
It occurs in both Chrome and MS Edge. I've attached the Storyline file.
Most Chromium based browsers now prevent media files from automatically playing until a person has interacted with the web page. You can check out the official developer post from Google for this policy here.
You'll need to add an interaction on your course, such as a play button on the first slide, to ensure that the audio file in your second slide will automatically play when the timeline starts.
Glad to hear my colleague Joe was able to assist you!
I just wanted to add a quick note: it looks like your signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.
Most Chromium based browsers now prevent media files from automatically playing until a person has interacted with the web page. You can check out the official developer post from Google for this policy here.
You'll need to add an interaction on your course, such as a play button on the first slide, to ensure that the audio file in your second slide will automatically play when the timeline starts.
Let me know if this works for you!
This answer needs to be communicated to others. This has fixed my issue.
So happy to hear you found success with the steps shared by Joe earlier in the discussion! I'm sure other users discovering this thread will find this information very useful!
Encountering this issue for the first time. Been using Chrome to review my courses with no issues for 18 months now and today - no sound on any of my courses. Is there something that has changed recently? I have both updated the browser and Storyline and no change.
I have tried the trigger to make the audio play. I have tried the button to make the audio play and no luck yet in getting this to work. Further, If I have sound from another tab, when I open Review it kills the sound from my other tabs and I can longer get sound from any tab! This seems like a very specific bug. Please help!
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening to the audio in your course? We'll delete it when we're done testing!
13 Replies
Hi Rebecca,
Thanks for reaching out! You mentioned the audio will only play if you click on the slide or the CC button.
To clarify, are you expecting the audio to play automatically, and instead are running into a large play button appearing on the first slide? If so, that is expected behavior for certain browsers, and this article below shares more:
If the issue is not related to browser autoplay restrictions, please share your file with our support team, and they can lend a hand in figuring out what's happening behind the scenes!
No, that is not the problem.
I see other people have had this problem before but there is never any follow up on what the cause is or what the solutions are to fix it.
Hello Rebecca!
Thank you for adding those additional details! It would be helpful to take a look at the course to see what is getting in the way. I've opened a case on your behalf with our Support Engineers so we can work with you directly. You should've received an email confirmation which includes an upload link. If you can upload your .story file to our team and include the Review link, they should be able to find the fix quickly.
Does anyone have any updates on this? I was just informed by some reviewers of the course I'm working on, that they "can't get audio to work" mostly on Chrome. A couple of them are still struggling with this using MS Edge. I'd like to point them to the most relevant support resources if possible. Thank you!
Thanks for reaching out, Yuyen!
Happy to dig into this with you — I'd like to gather more clues so I understand your course setup:
If the issue is not related to browser autoplay restrictions, could you share your file with our support team, so they can help troubleshoot? They'll reach out shortly after hearing from you!
I'm also experiencing this problem. The slides in my Storyline 360 project are set to auto-advance without any interaction and have text-to-speech voiceover. When I review the project in Storyline, the slides function as expected. When I publish the project to Review 360, however, I cannot hear the voiceover on the 2nd slide.
To hear the voiceover, I have to click the <PREV button on the player to return to the title slide (which has no audio) and then click the NEXT> button to return to the 2nd slide.
This problem occurs only on the 2nd slide and only when I'm auto-advanced to the slide after launching the review. Subsequent slides have voiceover, but don't have that problem.
It occurs in both Chrome and MS Edge. I've attached the Storyline file.
Hi Dave,
Thanks for reaching out!
Most Chromium based browsers now prevent media files from automatically playing until a person has interacted with the web page. You can check out the official developer post from Google for this policy here.
You'll need to add an interaction on your course, such as a play button on the first slide, to ensure that the audio file in your second slide will automatically play when the timeline starts.
Let me know if this works for you!
Hi Joe,
Thanks for getting back to me. The solution you describe works for me.
Thank you.
Dave Harlander
Hi Dave!
Glad to hear my colleague Joe was able to assist you!
I just wanted to add a quick note: it looks like your signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.
Have a great afternoon!
This answer needs to be communicated to others. This has fixed my issue.
Hi Landon!
So happy to hear you found success with the steps shared by Joe earlier in the discussion! I'm sure other users discovering this thread will find this information very useful!
Thanks for reaching out and happy authoring!
Hello,
Encountering this issue for the first time. Been using Chrome to review my courses with no issues for 18 months now and today - no sound on any of my courses. Is there something that has changed recently? I have both updated the browser and Storyline and no change.
I have tried the trigger to make the audio play. I have tried the button to make the audio play and no luck yet in getting this to work. Further, If I have sound from another tab, when I open Review it kills the sound from my other tabs and I can longer get sound from any tab! This seems like a very specific bug. Please help!
Hi Danae,
Happy to look into this for you!
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening to the audio in your course? We'll delete it when we're done testing!