Review - Client email overload and team review/edit capability
Oct 05, 2018
So, my team started using Review for internal QAs, and so far we like the ease of use and conversational nature of Review. But we've encountered three roadblocks preventing us from using it for client-facing reviews:
1) Notifications from clients/SMEs will only come back to the team member who shared the link (until another team member comments).
2) Only the original publisher can republish edits to the same link (so all comments are retained).
3) Clients/SMEs have to jump through hoops of getting Articulate account and change notification settings for EACH module to avoid a flood of notifications.
The best examples I found of others encountering problems 1+2 were here:
Regarding problem 3 (near bottom): https://community.articulate.com/discussions/articulate-review/turn-off-email-alerts
We don't have the ability to manage the frequency of messages our clients/SMEs receive, and we would have to ask them to manage that themselves. They are simply too busy, or will forget to do it, and then the flood of messages will aggravate them, or worse, lead them to ignore / block them altogether.
We need to be able to set the notification frequency when we publish or share, so our clients using their own email automatically only get hourly or daily messages, or better yet, we can turn it off altogether, so we can send ONE email to let them know when the ball's back in their court.
Sorry for the long post....but who else is not using it with clients because of these problems?