41 Replies
Carol Dawson

I discovered the chat feature and was able to connect with Hazel. She was great to work with and was able to leave a comment so I republished the course and my tester that was having issues can now leave a comment. The only thing I can think of is that I may have used the share link from inside Rise instead of the one in Review 360. 

Lauren Connelly

Hello Bess!

Thank you so much for sharing the screenshot! I see the area to reply is missing. 

Which browser are you seeing this issue with? Also, are you seeing this with all courses in Review or just this one?

I'd recommend testing the Review link in different browsers to see if one browser is causing this issue. Secondly, I'd recommend trying to publish another course to Review 360 to see if the reply area is missing in other courses too.

Wanda Vaziri

Thank you so much.

This issue has been resolved.

Wanda Vaziri, MHA |Learning Technology Analyst
Clinical Education
UNC REX Healthcare
4420 Lake Boone Trail, Raleigh NC 27607-6599
(919) 784.3001 | f (919) 784.1220 | wanda.vaziri@unchealth.unc.edu

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Lauren Connelly

Hi Helen!

I'm happy to help! Are you sharing your project in Rise 360 or Review 360?

If you share a course in Rise 360, the people viewing the course won't be able to make comments. However, people can share comments if you share the Rise 360 course in Review 360.

These two resources share how to publish to Review 360 and share a project:

Helen Parker

Hi Lauren,

I normally open up the project in Review 360 and then share it from there, with a password.

Thank you for the links, I will take a look.

Helen Parker

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Bess Crawford

Hey there Erik. Have you tried the following? After you publish to Review 360, click the Share tab at the top (it says Review | Feedback | Share). Check the box below the URL that says Allow users without Articulate IDs to comment.

Bess Crawford | e-Learning Designer & Developer
Palmetto GBA Training Development
W: 803.763.4542 (internal ext. 34542) | C: 803.440.0581 | Disclaimer

Reach our development team @ PTT.ELDS

Leslie McKerchie

Hi Erik,

Thank you for reaching out and sharing what your reviewer is experiencing with your project in Review 360. You mention that you've set the course to Allow Reviewers to Comment Without an Accountbut if their email address is tied to an Articulate ID and they aren't already signed in, they'll need to enter their password.

If you'd like me to take at their email address, I'd be happy to take a closer look. You can send it to me privately here

Hi Bess,

Thanks for chiming in to help. 

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Facundo Ferre

Hello, everyone! I'm having the exact same issue. If it try to comment on a review, the web would ask me for an email and then it would ask me for log in in the articulate website. I've tried using fake emails and it works, it doesn't ask for login before writing a comment, but I need it to work with the proper and correct emails.

Any help would be appreciated.

Leslie McKerchie

Hello Facundo,

Thanks for reaching out and sharing what you are experiencing in Review 360.

If the email address is tied to an Articulate ID and if they aren't already signed in, they'll be prompted to enter their password.

Review 360: Allow Reviewers to Comment Without an Account

I'd be happy to check the emails if you'd like, you can send them to me privately here