Stop comment notifications for reviewers without Articulate ID
Jan 09, 2020
Hi everyone,
I've sent a review 360 link to coworkers who do not have Articulate IDs. They have commented extensively on my course and I've been answering them so everyone is kept in the loop about changes and can discuss.
However, I've received several complaints from coworkers receiving a large amount of notifications for comments (makes sense, we've been discussing a lot in the comments section).
Now, even though there is a link at the end of the email they can click to unsubscribe/change settings for notifications, they are then asked to log in. Since they do not have an Articulate ID, this is not possible and they end up having to delete every single notification email.
Is the only way to unsubscribe from notifications to register with Articulate? Or is there some other, simpler solution available?
51 Replies
Agree, this needs to be added. The publisher/creator should be able to control notifications for all reviewers.
Adding another request for this feature. Very frustrating that we cannot mute notifications, especially with several reviewers.
Ditto. Didn't realize that this still occurs when notifications are muted. Very frustrating for my stakeholders.
Hi Articulate -- has there been any progress made in relation to this issue?
We do offer an option to mute project notifications. To do this, you'll just need to create an Articulate ID, but you don't need to be a part of an active subscription!
Thanks Lauren, but I am lucky if my busy reviewers have time to provide feedback on my courses. I cannot ask them to also create an Articulate ID. I know most would be frustrated by this. It would be much easier if the owner could control notifications for all others.
Thanks for sharing your experience with us, Tracy! I understand how changes to the Review 360 comment notification workflow can benefit you and your organization. I see that your voice is already added to the existing feature request below.
We'll let you know if this request makes it to our feature roadmap!
Our team would also like this feature implemented. It would be more helpful than the Review Tool integration in SL that is currently in Beta.
I like to be able to leave notes to myself related to the reviewers comment. If we could turn off notifications being sent to the reviewer, this would also be possible. Also, it is crazy that we still rely on reviews to turn off notifications (if they know they are able to and if they have Articulate IDs or go through the hassle of making one) and we course admins don't have that control.
And another request from me, thanks.
Hi Sheri!
Thanks for reaching out and adding your voice! I've included you in the feature report and will update this discussion if it makes it onto our Feature Roadmap.
Have a great weekend!
Please add me to the growing list of people asking to control what notifications are sent to reviewers.
I feel partly to blame, because I haven't logged in to add my name to this hat. But I've been following this particular request in other channels for several years now (feels crazy to even say that), and it's really surprising to see it has not been implemented yet.
You said that you determine whether to add a feature or not based on, "Will this feature meaningfully improve the experience of working with our software? Will it benefit a majority of users?" versus a "queue of bug fixes, new features already on the roadmap, and other projects"; but for me personally, team folders, team media, and reach 360 features seem less important than this prevalent ask.
Getting others to REVIEW content is sometimes one of the hardest parts in the eLearning process. Creating LESS friction for us (developers) and reviewers should be priority. Not being able to disable who gets notified means our team has to use other tools outside of Articulate to have discussion.
Just wanted to add a screenshot. My team is convinced that since Review 360 mentions/shows that "[person's name] will be notified" if you leave a comment, then there must be a way to click on that name or go somewhere to ensure that that person isn't notified. I assure them, there isn't a way. I've had this discussion with employers at two of the places I've worked at.
I think it should be as simple as clicking the name and turning off that notification. Hopefully one day!
Hi Ed,
We appreciate you taking the time to share your voice and a screenshot with us! I've gone ahead and included you in the feature report. We will update this discussion if it makes it onto our Feature Roadmap in the future.
Have a great start to your week! ✨
Could not agree more.
Adding another +1 to allow me to control what notifications are sent to reviewers.
There's absolutely no way they'll create an articulate ID (nor should they have to.....), but it's very irritating for them to get notifications about every comment added.
Like others have said here, I prefer to keep a note of what action I took right next to each comment so I can triple check on a final review that everything was addressed (rather than just mark the comment as "resolved") but this creates a lot of needless emails for them.
Please give this request a go. Also senior managers comment on courses for their feedback and they really have no need to see a tsunami of comments. Let people decide themselves who has to be notified by mentioning them. No need to do this automatically.
Adding another request for this feature. It would be very helpful to control notifications for all reviewers
As the team manager I'm the account admin but don't have a seat. Because of the large amount of team members needing my review, I'm getting crushed with notifications without the ability to change the frequency. Rather than paying for a seat just for this feature, I needed to set an Outlook rule to automatically move the notifications to a different folder. But now it's an extra task for me to jump into that mailbox and spot check rather than read a digest. I hate it! Please, at least give account admins this ability!
Hi Brantley!
Thanks for checking in on this! It sounds like changes to the Review 360 comment notification workflow would benefit you and your colleagues.
I've added you to the feature report and will update this discussion as soon as we have news to share.
Have a great start to your week!
Adding another request for this feature.
Please add me to the long list of people requesting this feature.
It is extremely frustrating that an important tool like the review and comments available in Review 360 is rendered practically useless for responding to client comments. As many people have already written, reviewers don't want to be bombarded with individual emails for every single reply comment you make. And it is not reasonable or practical to ask them to sign up for an Articulate account and then go in to turn off notifications.
I notice that this thread alone has been going on for over 4 years. So, I'm not holding my breath!
Stop
The developer needs the ability to turn off notifications to reviewers. Please add another request for this feature.
Bump.