I recently sent out links to 5 people using the new Request Review option on Review 360. 4 people accessed the training, two of those submitted comments. One of them contacted me and said they couldn't "complete" the training because they received a "you are not allowed to complete the review" error when trying to click "I'm done". She said she also could not leave comments.
What could be going wrong here? Are there a limited number of people who can review on a single training?
Based on the third screenshot that you shared, it looks like the page didn't load normally. As a troubleshooting step, please ask your reviewer to try using a different browser to leave a comment to see if it helps. The page should look like this to indicate that it loaded correctly:
1 Reply
Hello Kelly,
Happy to help!
Based on the third screenshot that you shared, it looks like the page didn't load normally. As a troubleshooting step, please ask your reviewer to try using a different browser to leave a comment to see if it helps. The page should look like this to indicate that it loaded correctly:
You can also ask them to clear their browser's cache if another browser is unavailable.
Let me know how it goes!