We have created multiple courses in Rise and posted them to our LMS. During testing, after completing the courses, if we go back into the courses, non-text elements tend to load slowly, and if we scroll beyond any element before it loads, the page goes blank, and we have to refresh the browser window. If we scroll very slowly and wait for each element to appear before scrolling further, the page doesn't crash. This happens with Firefox but not Edge. The elements still load slowly on Edge, but we can scroll past them. Also, we have tested with turning off the Block entrance animations. We still encounter the issue.
several load and display bugs on Rise courses published as scorm on a LMS ;
and more critical, if the scorm rise course is checked as completed, it's suddenly impossible to reopen and display it : a blank page appears, can do anything on it, just a "mode relecture" (in french, maybe "review mode" in english ?) comment at the top left of the page.
This problem seems to be recent, but also affects old Rise courses.
Should it be due to a mozilla update ? LMS update ?
However, the problem doesn't seems to be this auto switching in review mode : it obviously seems to be an incompatibility between Firefox and the review mode because it works with other browsers like Edge, Chrome, and Chromium.
Unfortunately, using Firefox is mandatory on our organisation computers...
I am sorry to hear that your learners get a blank page when they revisit a completed course in Firefox. I recommend the following troubleshooting steps:
Ensure that their device and browser are fully updated.
You can also test the course with SCORM Cloud, the industry-standard testing engine. If the issue doesn't occur in SCORM Cloud, the issue could be with your LMS. I recommend reaching out to your LMS support team for help.
If the issue also occurs in SCORM Cloud, we would love to take a closer look at your course. You can reach our support engineers here.
6 Replies
Hi Norman,
We have not encountered this in Firefox when returning to a previously completed course.
The course loads and behaves normally.
Hi Norman and Karl
Same problem here :
This problem seems to be recent, but also affects old Rise courses.
Should it be due to a mozilla update ? LMS update ?
Hi,
Most Learning Management Systems will automatically switch to "review mode" as soon as a student has completed and passed a course.
The "review mode"message you are seeing comes from your LMS, and it should be possible for your LMS administrator to turn it off.
Hi Karl,
Thanks for your reply.
I'll ask my administrator about this.
However, the problem doesn't seems to be this auto switching in review mode : it obviously seems to be an incompatibility between Firefox and the review mode because it works with other browsers like Edge, Chrome, and Chromium.
Unfortunately, using Firefox is mandatory on our organisation computers...
We are having this same problem. Was a solution ever discovered for this?
Hi folks,
I am sorry to hear that your learners get a blank page when they revisit a completed course in Firefox. I recommend the following troubleshooting steps:
You can also test the course with SCORM Cloud, the industry-standard testing engine. If the issue doesn't occur in SCORM Cloud, the issue could be with your LMS. I recommend reaching out to your LMS support team for help.
If the issue also occurs in SCORM Cloud, we would love to take a closer look at your course. You can reach our support engineers here.