Is anybody else experiencing this problem? My Rise course won't load and gets caught in on the "course loading" screen. My colleague is having a similar issue.
Rise 360: Errors when viewing Rise 360 dashboard and course Share links Investigating - When accessing Rise 360, or trying to view a Share link for a Rise 360 course, you may see prolonged loading time followed by an error. We're investigating this issue, and we'll update you here when we know more. We're so sorry for the trouble! Jan 12, 15:47 UTC
Hi, everyone. We've identified an outage with Rise 360 where you may see prolonged loading time followed by an error when accessing Rise 360 or when trying to view a Share link for a Rise 360 course.
You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
Hi, Melor! We’re having some technical problems in Rise 360, and it is currently unavailable. We’re sorry for the trouble! We have a status for Rise 360 here, and you can subscribe to get email notifications on updates, so you’ll always know the latest. We'll share an update here too once we're in the clear.
Hi everyone! I'm so sorry for the trouble this morning. We've resolved the issue, and we're working to strengthen our system to minimize these types of outages.
my Rise 360 courses are stuck at "your content is loading". I know that there was maintenance yesterday, but I the status page shows no current issues?
We're looking into what went wrong. Please use a private browsing session (like Chrome incognito mode) to log in and work in Rise 360 for now, and we'll update you with more details as soon as we can!
Hi again, Megan. We've identified the maintenance issue that some folks are experiencing as a problem related to caching. Please check that you've cleared your cached images and files as in this screenshot:
If that doesn't work, please connect with us by clicking here and provide what browser you're using as well as the URL where you're experiencing this issue.
I have a similar issue. Our organisation works on VPN - when I go to access my Rise 360 courses I get the "your content is loading" but nothing happens. It only downloads when I disconnect from VPN. Do you know why that is? Preferably, we would like to stay on VPN.
If Rise works when you're disconnected from your VPN, please make sure these endpoints are accessible in your VPN. You may need to work with your IT admin on this. I hope this helps! Let us know how it goes.
Sorry to hear that the transferred courses won't open for you. I can see that you already reached out to our support engineers and are working with Chester. I hope this gets resolved soon.
Sorry to hear that the transferred courses won't open for you. I can see that you already reached out to our support engineers and are working with Chester. I hope this gets resolved soon.
52 Replies
Same for my team here this morning :(
Rise is down for me too! None of my courses will load!!
Same! Glad to hear I'm not the only one...
Same issue here, can' t access my Rise courses, tried different browser.
Rise 360: Errors when viewing Rise 360 dashboard and course Share links
Investigating - When accessing Rise 360, or trying to view a Share link for a Rise 360 course, you may see prolonged loading time followed by an error. We're investigating this issue, and we'll update you here when we know more. We're so sorry for the trouble!
Jan 12, 15:47 UTC
See https://www.articulatestatus.com/
Hi, everyone. We've identified an outage with Rise 360 where you may see prolonged loading time followed by an error when accessing Rise 360 or when trying to view a Share link for a Rise 360 course.
You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
Me too!!! Obviously a problem today :)
Looks like the status page is showing an outage for Rise 360. Bummer.
https://www.articulatestatus.com/
Same here. Rise 360 is stuck on the loading screen.
Same error.
Same here. Submitted a ticket before I saw this thread. Looks like Rise is down and they are working on it per the status page.
My fellow associate and I are having the same issue. Glad others are having the same issue.
Hi, everyone! Rise 360 should be performing normally again. I apologize for the downtime!
Hi,
I am having this issue. I am using chrome and Microsoft browser. Both keep loading but I cannot see the content. Can anyone help me?
Hi, Melor! We’re having some technical problems in Rise 360, and it is currently unavailable. We’re sorry for the trouble! We have a status for Rise 360 here, and you can subscribe to get email notifications on updates, so you’ll always know the latest. We'll share an update here too once we're in the clear.
Hi everyone! I'm so sorry for the trouble this morning. We've resolved the issue, and we're working to strengthen our system to minimize these types of outages.
Let me know if you're still having trouble!
my Rise 360 courses are stuck at "your content is loading". I know that there was maintenance yesterday, but I the status page shows no current issues?
Hi Megan,
We're looking into what went wrong. Please use a private browsing session (like Chrome incognito mode) to log in and work in Rise 360 for now, and we'll update you with more details as soon as we can!
Hi again, Megan. We've identified the maintenance issue that some folks are experiencing as a problem related to caching. Please check that you've cleared your cached images and files as in this screenshot:
If that doesn't work, please connect with us by clicking here and provide what browser you're using as well as the URL where you're experiencing this issue.
I have a similar issue. Our organisation works on VPN - when I go to access my Rise 360 courses I get the "your content is loading" but nothing happens. It only downloads when I disconnect from VPN. Do you know why that is? Preferably, we would like to stay on VPN.
Hi Rj,
If Rise works when you're disconnected from your VPN, please make sure these endpoints are accessible in your VPN. You may need to work with your IT admin on this. I hope this helps! Let us know how it goes.
Hi. A colleague that left our organization transferred all her courses to me. Problem is, they don't open. Anyone has solution for this? TIA.
Hi CIBC.
Sorry to hear that the transferred courses won't open for you. I can see that you already reached out to our support engineers and are working with Chester. I hope this gets resolved soon.
Yes, Chester's on it. Thanks for checking.
I am having this issue now - they won't publish or load any previews.