Can a "mailto:" link be used within Rise?

Feb 08, 2017

I'm currently testing out and learning rise.  In an introductory "lesson" we would like to show photos and contact info for staff. I would like to make the staff person's email address be a link that would open the learner's email app.  I tried editing the embed link function in rise, but no matter what, it automatically appends "http://" in front of the "mailto:" link.  Any help will be appreciated.


85 Replies
Irina Poloubessov

Dear Alyssa,

With the buttons it works fine, I was referring to the nice auto-effect when in the regular paragraph you type text, an email, then press enter, and Rise automatically because of @ recognizes it as an email. only it creates a ling which is in a format "http:s://mailto:...." -- the substring "https " or http, is added automatically, making this link broken and mailto not working. If I manually update the link to the mailto: by removing the http substring - it still doesn't work.

Renz Sevilla

Hi Kevin! You may have missed it but Alyssa previously shared that we've already updated how hyperlinking works in Rise 360. 

Now, when you add an email address in Rise, it correctly parses the link as a mailto: link.

If you don't see the changes, please clear your browser cache and you should be set!

Terrie Meyers-Labreche

Good morning/afternoon!  I am not able to link to an email address in a Rise course by using the button stack feature.  The Destination is set at Send an email and the email address entered is (my company does use Outlook for emails).  If I use the URL creation to shorten my email address the resulting link sends the Rise user to our company intranet page not to my email.  

Any suggestions?  Thank  you in advance for your assistance!