I saw you started a support case - exactly what I was going to recommend! Our team will take a look at your course and be back in touch as soon as possible.
The issue Elvira ran into was a bit different than what you described in your case. I see Wilbert sent you some initial troubleshooting suggestions as the course did work in SCORM Cloud. What browser are you using with your LMS and Rise? If you're using Internet Explorer, take a look at this article.
5 Replies
Hi Elvira
there was an issue on the 13th December but I haven't seen anything since then.
Hi Elvira,
I saw you started a support case - exactly what I was going to recommend! Our team will take a look at your course and be back in touch as soon as possible.
Thanks!
Elvira, it looks like we were able to fix up your course!
Please take a look and let us know if you need anything else. Thanks!
Hello! Is there still a known issue? I'm having the same problem with a file in the LMS that won't load. My support ticket number was #01198015.
Thanks
Hi Leslie,
The issue Elvira ran into was a bit different than what you described in your case. I see Wilbert sent you some initial troubleshooting suggestions as the course did work in SCORM Cloud. What browser are you using with your LMS and Rise? If you're using Internet Explorer, take a look at this article.
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