Course Progress Not Saved

Apr 12, 2018

Guy Armstrong
By Guy Armstrong

Hello.  We are having issues with courses created in Rise and published to our LMS.  Our typical course is created in Blocks and contains 3-4 Lessons, each with multiple sections that are advanced by using CONTINUE dividers. When users exit the course using the course Exit button (set using the Export settings) and then return, it takes them to the beginning of the Lesson rather than the place within the Lesson where they left off. Also, even though they have completed a previous Lesson, the circular progress bar for that Lesson is only partially highlighted. Other notes - this is happening on both our LMS and on SCORM Cloud. Also, the good news is that when finished, the course is reporting as completed to the LMS. I appreciate your help.

37 Replies
Alyssa Gomez
over 3 years ago07/24/20 at 2:22 pm (UTC)

Hi Glen!

Some LMS's won't receive completion data unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.

There are two ways you can add Exit Course functionality to your course:

  1. Add a button block, and set the button destination to "Exit Course."
  2. Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON. 

Test the course again in your LMS, and let me know if the completion data is communicated correctly!

Glen Murdock
over 3 years ago07/24/20 at 3:03 pm (UTC)

Yeah, we discovered after a bit of Googling/testing that the 'Exit Course' link was a good idea, so we'd re-exported it that way for the course pilot. 44/46 users were able to get that completion recorded in the LMS. I'd assume the other two are PEBKAC issues. It didn't seem to enable bookmarking when I was testing it, but I may need to change something in the config file in the LMS - It's always a checkbox or tiny setting somewhere....

Anyway, thanks for the advice, and as always Articulate has some stellar staff on this message board!

Glen Murdock
over 3 years ago07/27/20 at 4:33 pm (UTC)

Just out of curiosity I tested the course and it bookmarks in SCORM Cloud but not SuccessFactors LMS. It doesn't ask "Would you like to resume where you left off?" like a Storyline course does, it just automatically takes me to where I was. As I figured, it's the LMS!

That's okay though, no need to dig into the bookmarking issue more deeply as we're not using Rise a lot due to its limitations in general (no source files to archive, information stored outside of Company network), just using it for the odd (small) limited-time-only course here and there. Bookmarking isn't an issue when a piece of learning is meant to be consumed in ten minutes or less! Thanks again for the help!

Deian Gueorguiev
over 2 years ago03/05/21 at 4:53 am (UTC)

For anyone still experiencing this issue I found a solution that I detailed in a reply to another thread. My Rise course saved progress on SCORM Cloud but not to our LMS. I opened a ticket with Articulate hoping they resolve the issue of Rise courses trying to auto-detect the communication protocol of the LMS instead of using SCORM 1.2 as chosen in the export settings.

TRAINING VISION INSTITUTE
almost 2 years ago12/19/21 at 10:23 am (UTC)

Hi all, I hope Articulate has an update on this issue. Our learners have the same problem completing their Rise package on the LMS with 100% completion; however, after they exit the course and return for revision, their progress has gone back to 0%.

Can Articulate team take a look into this issue?

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