I'm trying to upload a cover photo and logo. I keep getting the error message "Please verify the file type if an image and try again". the file format is a jpeg and I have tried multiple images, one of which i was able to upload into an image block of the course.
Can anyone tell me why i keep getting this error? :S please, and thank you!
Hi Juanita! I'm sorry to hear you're having this problem! It's hard to say for sure without seeing your image, but one thing that comes to mind that might be causing this problem is your browser. If you are trying to create this course in Internet Explorer, that could be causing the issue. IE is not one of the supported browser for authoring Rise courses. You can find supported web browsers for authoring and viewing responsive Rise courses here.
I'm getting that error now. I wasn't having a problem previously today using the same image for a logo but now it won't let me upload any image as a logo or as a cover photo. Since these images previously worked, it's not a file problem. I think the problem is on the Rise servers end of things. I'll try again later but this slows me down as I was almost ready to finalize my next to last course for the day and now can't quite do so. Thanks in advance for looking into why several people are getting this error.
Thanks. We are using our university logo (a jpg file) on all of our courses (I can't attach it here for legal reasons). I was eventually able to upload it but, for some period of time, Rise was giving me the same “please verify the file type if an image and try again” error that others got. I didn’t change the image file or anything else but had to keep attempting to add before eventually it worked. I suspect that the servers were busy or something else was going on on Rise’s end of things as there is no problem with our images. We had successfully used these before and have successfully used them after. Unfortunately, sometimes Rise just won’t accept any image files for the logo or cover photo (we tried several image files and several image types at the time, just to be sure). Thanks again for looking into this. It’s only a problem in that it slows down our course production unnecessarily.
I always use Google Chrome (never Internet Explorer) and a recently updated version of it. The version of the University logo that I'm using for the courses is just 184kb.
Thanks, Ramla for confirming that. I know you mentioned not being able to attach it here, but could you share it with me privately? If so, I'd like to take a look at the image file and test it out. You can share it with me directly if you upload it here.
FYI: I'm having the same issue today in both IE and Chrome. The jpeg image I want to use as the cover photo keeps giving me the error message "Please verify the file type if an image and try again". I've used this image before in Rise with no issue.
I have this issue when uploading a profile photo in my account in Articulate 360, in chrome newest version. It even gives me the error message when I try to reupload the profile photo that I just have deleted.
UPD: funny, I managed to upload it through the eLearning Heroes profile, and then it was also automatically taken over to Articulate 360 profile, but before eLearning heros page it gave the error.
Hi, Irina, I'm really glad you got this to work. The behavior you're seeing, however, is definitely unexpected. If it occurs again, would you mind contacting support here so we can see if there's something else going on?
Thank you and please reach out if I can help with anything else. :)
I am having the same issue. I tried in both chrome and firefox. My file is a jpeg, size 768KB. The funny thing is, it uploaded as content in a marker, and a standalone image, but it won't upload as a labeled graphic. I tried uploading as png as well. This is proprietary information, so I cannot post the image here. (I submitted a ticket with the image.)
I am having the same issue today trying to upload a jpeg as a cover photo. I also tried a png. I am using Chrome (as always). Also, this morning I am having difficulties with a video embed code that I have tested and the code is working properly but will not direct to the correct video within Rise.
Edit - I can add a jpeg as an image but not as a cover photo or as a labeled graphic.
Me too - trying to upload .jpg (small file size) to a labelled graphic block, and get 'Please verify the file type is an image and try again.'. Working in Chrome.
Same problem here, trying to upload a cover photo, that uploaded yesterday. I'm getting please verify the file type is an image and try again. Have tried png and jpg, neither works. I don't have time to upload 1,0000,000's of times to see if it works. Articulate what's happening??
I am having the same issue when trying to upload a labeled graphic. As with the others, have tried as a png and jpg, and neither works. I have been uploading images to Rise over the past week and have not previously had this problem.
47 Replies
Hi Juanita! I'm sorry to hear you're having this problem! It's hard to say for sure without seeing your image, but one thing that comes to mind that might be causing this problem is your browser. If you are trying to create this course in Internet Explorer, that could be causing the issue. IE is not one of the supported browser for authoring Rise courses. You can find supported web browsers for authoring and viewing responsive Rise courses here.
Hmmm . . . I was having the same issue. Using Chrome and Rise didn't seem to like my cover photo but I tried a few times and it finally stuck. :)
Oh no, Patty!
Thanks for chiming in to share your experience as well and be sure to reach out to us if you run into an issue in the future.
Sounds like your persistence won :)
I'm getting that error now. I wasn't having a problem previously today using the same image for a logo but now it won't let me upload any image as a logo or as a cover photo. Since these images previously worked, it's not a file problem. I think the problem is on the Rise servers end of things. I'll try again later but this slows me down as I was almost ready to finalize my next to last course for the day and now can't quite do so. Thanks in advance for looking into why several people are getting this error.
Hi Ramla,
So sorry you ran into this roadblock! Did the issue happen in multiple web browsers, or just one browser in particular?
If you're able to share a sample image file that was causing you trouble, we'd love to test it on our end. Thanks!
Thanks. We are using our university logo (a jpg file) on all of our courses (I can't attach it here for legal reasons). I was eventually able to upload it but, for some period of time, Rise was giving me the same “please verify the file type if an image and try again” error that others got. I didn’t change the image file or anything else but had to keep attempting to add before eventually it worked. I suspect that the servers were busy or something else was going on on Rise’s end of things as there is no problem with our images. We had successfully used these before and have successfully used them after. Unfortunately, sometimes Rise just won’t accept any image files for the logo or cover photo (we tried several image files and several image types at the time, just to be sure). Thanks again for looking into this. It’s only a problem in that it slows down our course production unnecessarily.
Hi Ramla,
What browser are you authoring your Rise courses in? Please make sure to use one of the supported browsers and the latest version listed here.
I've seen a number of folks run into that error when attempting to upload an image in Internet Explorer, which isn't supported for authoring.
Also, how large is your jpg image?
Hi Ashley,
I always use Google Chrome (never Internet Explorer) and a recently updated version of it. The version of the University logo that I'm using for the courses is just 184kb.
Thanks, Ramla for confirming that. I know you mentioned not being able to attach it here, but could you share it with me privately? If so, I'd like to take a look at the image file and test it out. You can share it with me directly if you upload it here.
I have shared it with you. Thanks.
Thanks, Ramla! I got it and am taking a look!
Hi Ashley, have you found the solution for this yet? I'm having the same problem with our logo...
Hi Nhan!
I took a peek into Ramla's case, and it looks like she was finally able to upload the cover photo and logo to Rise, so the glitch was temporary. 😅
Would you mind sharing the logo file with our team here? Also, what web browser were you using when you attempted to upload the logo?
Hi Alyssa, the issue has been resolved. Rise didn't like Chrome. It was fine when I switch to Firefox. :)
Hi Nhan,
Thanks for that update, but Rise should work just as well in Chrome. Do you know what version of Chrome you were using?
FYI: I'm having the same issue today in both IE and Chrome. The jpeg image I want to use as the cover photo keeps giving me the error message "Please verify the file type if an image and try again". I've used this image before in Rise with no issue.
I have this issue when uploading a profile photo in my account in Articulate 360, in chrome newest version.
It even gives me the error message when I try to reupload the profile photo that I just have deleted.
UPD: funny, I managed to upload it through the eLearning Heroes profile, and then it was also automatically taken over to Articulate 360 profile, but before eLearning heros page it gave the error.
Hi, Irina, I'm really glad you got this to work. The behavior you're seeing, however, is definitely unexpected. If it occurs again, would you mind contacting support here so we can see if there's something else going on?
Thank you and please reach out if I can help with anything else. :)
I am having the same issue. I tried in both chrome and firefox. My file is a jpeg, size 768KB. The funny thing is, it uploaded as content in a marker, and a standalone image, but it won't upload as a labeled graphic. I tried uploading as png as well. This is proprietary information, so I cannot post the image here. (I submitted a ticket with the image.)
I am having the same issue today trying to upload a jpeg as a cover photo. I also tried a png. I am using Chrome (as always). Also, this morning I am having difficulties with a video embed code that I have tested and the code is working properly but will not direct to the correct video within Rise.
Edit - I can add a jpeg as an image but not as a cover photo or as a labeled graphic.
I'm having the same issue. And yes, using Chrome, and yes everything looks good.
Me too - trying to upload .jpg (small file size) to a labelled graphic block, and get 'Please verify the file type is an image and try again.'. Working in Chrome.
Working again...
Same problem here, trying to upload a cover photo, that uploaded yesterday. I'm getting please verify the file type is an image and try again. Have tried png and jpg, neither works. I don't have time to upload 1,0000,000's of times to see if it works. Articulate what's happening??
I am having the same issue when trying to upload a labeled graphic. As with the others, have tried as a png and jpg, and neither works. I have been uploading images to Rise over the past week and have not previously had this problem.