Has anyone experienced the issue we have reported from users, where our Rise SCORM modules no longer display the images after being idle for some time?
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
Let me know if there's anything else I can do to help. :)
3 Replies
Hi Adam,
I’m sorry that you’re having some trouble here.
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
Let me know if there's anything else I can do to help. :)
We're experiencing this exact issue with our various learners and instructors.
It happens with SCORM (any type / 2004 edition) or Web exports,
We've replicated the behavior when content is loaded and viewed in AEM (Adobe), Litmos/Viewcentral , or SCORM Cloud most recently.
I'll make sure to reach out to the Articulate support team today.
Thanks, Cass! I see that Renson is testing your content and will follow up with you soon.
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