Rise Attachments exiting the course
Sep 23, 2021
By
Carl Wright
I have a similar situation with opening attachments. We add PDf flyers and bulletins related to content via the Multimedia/File Attachment block. When a learner clicks on the file, it downloads correctly. However when they click on the file to view it, the course drops off, causing the learner to go back into the LMS and restart the course from the beginning.
I believe this is an LMS issue, but I'm wondering from your experience, what settings do we need to change so the document will open in a separate tab and not cause the course to drop off?
Workday LMS
Settings are SCORM 2004, second edition, tracking using completion, reporting Complete/Incomplete, Exit course Link ON.
Thanks -
Carl Wright
Content Developer
4 Replies
We tested it in the cloud and it's doing the same thing.
FYI the support link in your message does not work.
Please respond on how to create a support ticket.
Thanks
*Carl** Wright* | Learning Content Developer
*email* carl.wright@wowinc.com *mobile* 706-580-6970
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Hi Carl,
Use the link below to create a support case.
https://articulate.com/support/contact
Sorry about that. Karl replied with the link (Thank you, Karl!) You can open a case by accessing that link.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.