Rise blank screen issue
Feb 26, 2018
I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud.
Oddly the course launches fine but on re-visit they just get a blank screen.
One of the difficulties is that I don’t have any access to the system to see what is happening in real time to further debug.
My only real course of action was to get a bit more system specific details to see if anything here would be an issue, they have come back with the following:
LMS: Kallidus Version 10.1.12
Tested on desktop PC running Windows 7
Browser: IE 11
Pop-Up Blocker: Off
This all looks fine and in line with the Rise browser compatibility specs.
Since this runs all fine in SCORM cloud I’m at a bit of a loss as to what the issue could be. Has anyone had any similar issues and any resolutions? Or areas for the client to look into further their side of things?