I have created a Rise course for a client and they said that the responsive screen feature isn't working on their LMS. They could only see 1/3 of the content and had to keep scrolling to see videos etc. Does anyone know why this might happen? I have asked what LMS they are using as I thought that the issue is probably due to the LMS not supporting this feature. They have SCORM 1.2 but I don't think this would be the issue.
If they are running the Rise course within the LMS environment itself (i.e. in a frame) this may happen. In this situation, the LMS interface reserves space for it's own interface limiting the amount of browser space remaining and available for the Rise course.
Sorry to hear you've run into this setback! Glad to see Karl has been helping you out!
I noticed that you've also opened a support case. Smart move! It looks like my teammate Jan Lua is handling your case and just replied to your e-mail with insight into this behavior.
If you have any more questions, feel free to reply to Jan Lua through your case!
2 Replies
Hi Josie,
If they are running the Rise course within the LMS environment itself (i.e. in a frame) this may happen. In this situation, the LMS interface reserves space for it's own interface limiting the amount of browser space remaining and available for the Rise course.
Hi Josie!
Sorry to hear you've run into this setback! Glad to see Karl has been helping you out!
I noticed that you've also opened a support case. Smart move! It looks like my teammate Jan Lua is handling your case and just replied to your e-mail with insight into this behavior.
If you have any more questions, feel free to reply to Jan Lua through your case!