Rise Issue - Anyone Else?
Sep 17, 2019
Hi there, wondering if this is an issue on my end or if this is a widespread problem.
I've had issues connecting to Rise for a few days now. I get an error saying that https://rise.articulate.com/ can't load. Sometimes if I navigate to Review 360 first and click the top menu to return to Rise, it works. Other times if I sit long enough on the page it'll refresh itself and load. I cleared my cookies and logged out/back in but the issue is still occurring. I'm using Chrome (only browser I have access to right now).
Thanks in advance for any insight you can offer!
40 Replies
I am having the same issue this morning, 3/24/20 at 11:30 a.m.
Hi folks; we're aware of this issue, and we're working to stop the impact. I'm so sorry that it's been bumpy the last couple of days! You can see our status updates here.
Hi,
I am still experiencing these issues. I have been using rise all day without any problems and now it keeps saying that the session has timed out and will not reload the page. I am sometimes able to get back to the home page to try and load the course but then once again I get a session time out message.
I am also having the same issues with Rise. Keeps timing out and I can't log in.
Rise not loading. I know you're doing your best, but this is wreaking havoc. Is there communication I can provide my system with as far as what the issue is? Too much traffic? Etc...
Rise will not load for me either. As I attempt to load my content I am met with:
"Your Session Has Timed Out"
The site will attempt to load itself again for a while, but it inevitably ends up on the:
"Your Session Has Timed Out" screen
I've attempted clearing my cookies/cache, but it did not seem to remedy the issue.
We are having issues this morning (March 24 11:49 EDT).
It's still not working for me. Same issues as above.
Good morning. My team is still having the issue with timeout screens and Rise courses not loading so it looks like this hasn't been fully resolved. We've cleared cache and cookies and we still aren't able to get courses to load. Your help is appreciated!
Hi Francesca. I hear you, and I'm really sorry. We're working to get Rise 360 back on track. We'll draft an explanation about the issue and our response that we can share after it’s resolved.
Hi everyone. We're having continued issues from yesterday's downtime in Rise 360. We're keeping you updated in this discussion, and here on our status page. I'm so sorry for the trouble!
Hi,
We are still having the same problem... Does it work for the rest?
Thanks!
It's up for me too! :D
Hi folks! Rise 360 is running normally again, and we're closely monitoring. We'll keep you posted if anything changes.
As promised, we've shared additional details about the Rise 360 outages on March 23 and 24. Please let me know if I can help further. Have a good week!
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