47 Replies
Alyssa Gomez

Hi again Marie-Pierre! đź‘‹

That's a great question. When a Rise course is hosted on a LMS, the course will always resume where the learner left off. There aren't any resume settings in Rise--it happens automatically!

I noticed you opened a case, and Angelo tested your Rise content in SCORM Cloud. Give me a shout if you have any questions about the link he sent you for testing. I'm here to help!

Leslie McKerchie

Hi Marie-Pierre,

I popped in to check on your case and see that our team was unable to replicate.

Were you able to follow up with your LMS team or enable the debug log that Angelo shared with you?

Feel free to just e-mail back to him in your case when you get a moment if you're still experiencing difficulty.

Allison LaMotte

Hi Becca,

At the moment, a re-launched Rise course will always prompt the learner to resume. However, some LMSs have features that will allow you to force a new attempt on the learner after completion.

If you have time to log a feature request and tell us more about how more advanced resume features would be useful to you, that would be super helpful!

Shirin Ghahremani

Hi Alyssa,

I published Rise course to Scorm 2004, 4th addition, and then hosted on LMS.

When the learner go and view each module, on the side menu shows with the check mark inside of a circle that part viewed.

We have quiz at end of each module. When they learner finish the quiz on (let say) module 3 and before it goes to the next module if learner close the Rise course. The resume take learner back to the beginning of module 3. Not at the end of module 3 (after quiz).

So the resume is not working perfectly. Like Articulate storyline.

I am trying to search and see how we can fixed that, but I think Rise doesn’t have the functionality that resume take the learner back to exact at the part they left. Am I right?

Allison LaMotte

Hi Shirin,

Unfortunately, we're not able to track how much of the lesson is complete unless you insert continue blocks. That's why it's bringing the learner back to the last lesson they had open, in case they hadn't gotten to the end of it.

I hope that makes sense! Let me know if you need me to clarify.

Allison LaMotte

Hi Shirin,

I wanted to follow up with you on this because after further investigation it turns out that even if you insert a continue block, the Rise course will always resume to the beginning of the last lesson the learner was looking at.

Sorry for leading you astray! Let me know if there's anything else I can help you with.

Shirin Ghahremani

Hi Allison,

Thank you for following up, we did know that it will resume like that, but if the page has 3 section and I read one and two, then I exit when I login again instead of going directly to the 3rd section the resume take it back (start) from the 1st section instead of 3rd.

is it possible some how add tag on each section and when we resume it take back to 3rd section of the page?

 

Allison LaMotte

Hi Shirin,

It will always resume from the beginning of the lesson the learner was last looking at.

I'm not sure I'm clear on what you mean by section, but if you mean a particular block within a lesson, then no that's not currently possible.

Would you be up for logging a feature request to tell us more about your specific needs?

In the meantime, if there’s anything else I can do to help, please let me know! 

Alyssa Gomez

Hi Karyn! 

When learners revisit the course, does it resume to the beginning? Some LMS's won't resume properly unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.

There are two ways you can add Exit Course functionality to your course:

  1. Add a button block, and set the button destination to "Exit Course."
  2. Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON. 

Test the course again after adding the Exit Course button or link, and let me know if that resolves the issue!

Karyn Harlow
Alyssa Gomez

Thanks for letting us know, Karyn! From here, we'd like to test your file in SCORM Cloud (an LMS testing tool) to see if we can recreate the resume problem. Would you mind sharing it?

If that works for you, please attach the LMS output file to this case form. We'll keep the file private and delete it as soon as we're done testing.

Learning &  Development

Hi Ashley, 

Can I please have a question with regard to resume in Rise?

I understand that when learner launches the course again, it will automatically resume to the beginning (title) of the lesson where they left off. Will this affect the interactive items in this lesson which learner has clicked in their last log-on? Will they have to click through all of these items again?

Many thanks,

Hang

 

Lea Agato

Hi Hang, you're absolutely correct that the course will always resume at the beginning of the last lesson viewed when a learner relaunches the course.  The interactive items will be reset to their original state. However, if you’re using a continue block to progressively reveal content in your lesson, there is no need to complete the interactive items again since the content that has been revealed in the previous session will remain open.  I hope this helps!