RISE vs Articulate Storyline Closed Caption

Aug 10, 2021



I am super confused on a course with closed captions. When I create a course in RISE with the VTT file and test it, the course works great with the CC. When I export it and upload it to my LMS the CC does not show....


Oddly enough, I rebuilt the course in storyline, exported it to the LMS and the closed captions show. 


Is there something I am missing in the RISE export process vs storyline. 

1 Reply
Hazel Bartolome

Hi Cody! 

I'm sorry to hear that the closed captions in Rise does not show when you upload to your LMS. 
I would suggest troubleshooting your file in SCORM Cloud to check if the behavior is the same. 
SCORM Cloud is an industry-standard testing engine that's free and supports AICC, SCORM, Tin Can API (xAPI), and cmi5 content.
This video tutorial demonstrates how to use SCORM Cloud with Articulate content.
You'll also find some helpful LMS-troubleshooting tips here.
If the closed captions show up in SCORM Cloud but not in your LMS, kindly a support case and share your SCORM Cloud findings with your LMS provider to troubleshoot the issue.