We have a few courses using SCORM 1.2 being uploaded to TalentLMS. These courses have been set to Popup but some users are unable to view said popup. We've validated popups are enabled, cleared C&C, and found the affected users can access the same functionality via Firefox.
The error we're getting is:
id:#####:#### Uncaught DOMException: Failed to execute 'querySelectorAll' on 'Document': 'a[title:"Home"]' is not a valid selector
I'm curious if anyone has run into this issue and, if so, how to resolve it.
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
1 Reply
Hi Adam,
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
This discussion is closed. You can start a new discussion or contact Articulate Support.